Sheila Van Der Laak Email & Phone Number

Lake Forest, California

• Managing infrastructure and application project portfolio exceeding $10,000,000 in the last 2 years. Creating work orders, obtaining client approvals, initiating corresponding billing & customer accounts payable.
• Playing lead role in account management, including compliance, coordinating with legal, delivery, sales, and finance teams. Addressing customer finance inquiries and coordinating audit and training activities and.

• Managed service agreements for strategic Managed Service Providers, including, Dell, AT&T, IBM, Cisco, and British Telecom, and 50+ professional service, software, equipment, and staff augmentation providers.
• Streamlined and managing contract lifecycle process, starting with proposal submission, followed by iterative solution design, legal and financial reviews, finally obtaining electronic signatures globally.
• Provided single point of contact for all Technology contract requests and contract term analysis and managing the Technology contract library.
• Served as contract manager on the strategic service agreements and managing the governance process, including service level management, and named contract meetings such as service delivery committee and steering.

We provided quality, compassionate health care at more than 40 hospitals and care centers that are serving communities across California, Arizona, and Nevada every minute of every day. ◆ Played key role in leading 150-member technical staff that supported 2 enterprise-level, IT Help Desk environments on a 24/7/365 basis; servicing 500,000+ contacts per.

◆ Successfully designed and implemented PMO infrastructure and account governance at UPHS, including PC Refresh program, EPIC HA implementation, and Server Migration to the Newark Data Center.◆ Partnered with senior management and maintained close win-win relationships with key stakeholders. Actively coordinated with key infrastructure staff to enable ease.

Senior Service Quality Manager; Client―Dignity Health | Client Needs Fulfilment | Contract Negotiations◆ Coordinated a 6-member Service Management team, supporting a staff of 950 Information Technology professionals governed by IT Information Library (ITIL) standards.Infrastructure Tower Leader; Client―Dell Infrastructure Solutions◆ Built and established.