- Managing Customer Relations, documentation compliance and completion(KYC).- Maintaining the defined quality of Customer service standards.- Managing the customer contact queue and customers tolerance.- Managing service delivery aligned to customer needs and business objectives- Communicate, improve interaction and escalate factors that impact on Customers experiences to appropriate Airtel departments- Ensuring customer complaints are addressed appropriately and resolution given- within Service standards.- Driving sales in the Walk-in centres.- Increase customer base in both prepaid and post-paid categories- Contribute to, monitor and report daily productivity on all revenue-generating- activities.- Identify flaws in current procedures and policies with a view of improvement.- Through contact with the customers, give feedback on customer reactions to products and services rendered.- Jointly plans the operational activities of the Walk-in centre under the guidance from the Showroom manager.