Shejin Muraleedharan Email & Phone Number

Dubai, Ae

Dubai, United Arab Emirates

Dubai, United Arab Emirates

• Collaborated with shipping parties (brokers, truckers, ports) to compile shipping costs, meticulously documented charges, and provided transparent financial data to stakeholders.• Efficiently managed inbound and outbound teams while overseeing inventory control.• Conducted in-depth qualitative and quantitative analyses of logistics operations in partnership with the Operations Manager.• Demonstrated a proactive approach to transport cost control and maintained detailed data records.• Implemented and executed cost-efficient logistics processes, resulting in improved profitability.• Ensured compliance with shipping/clearing agents for the export/import of goods.• Proficient in the preparation of export documentation, including Commercial Invoices and Packing Lists with government attestation and Country of Origin Certificates.• Expertise in importing materials, including a strong understanding of legal regulatory customs laws and necessary arrangements.• Proactively resolved logistics and supply chain complications, finding swift solutions to mitigate issues.• Scheduled shipments in adherence to established guidelines, guaranteeing on-time deliveries.• Managed procurement activities, establishing relationships with high-quality suppliers to meet product specifications.• Maintained excellent relationships with cross-functional departments and business units.• Adapted priorities to accommodate changing conditions, ensuring deadlines were consistently met.

Dubai, United Arab Emirates

• Maintained and generated daily import and export transaction logs.• Processed purchase requests and collaborated with accounts payable.• Oversaw invoice collection from suppliers, verifying invoice data for compliance with LPOs in Oracle.• Obtained management approvals for non-LPO invoices related to materials received and services rendered.• Verified packages according to orders and invoices, ensuring accuracy in quantity, quality, and price.• Managed costing for international shipments.• Responded to customer concerns and developed best practices to maximize customer satisfaction.

Calicut Area, India

• Identified and assessed customer needs to achieve satisfaction, resolving complaints and providing appropriate solutions.• Collaborated with the customer service and sales manager to ensure the delivery of quality customer service.• Assisted in order placement, refunds, and exchanges.• Captured and recorded customer feedback in real-time.• Engaged in peer feedback and continuous improvement discussions.

Master Of Business Administration - Mba, Logistics, Materials, And Supply Chain Management

Bachelor Of Business Administration - Bba, Management Science

Education record