Shekar Kumar
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Shekar Kumar Email & Phone Number

Service Desk Analyst at Education First
Location: Bengaluru, Karnataka, India 2 work roles 1 school
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Role
Service Desk Analyst at Education First
Location
Bengaluru, Karnataka, India

Who is Shekar Kumar? Overview

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Shekar Kumar is listed as Service Desk Analyst at Education First based in Bengaluru, Karnataka, India. AeroLeads shows a matched LinkedIn profile for Shekar Kumar.

Shekar Kumar previously worked as Service Desk Analyst at Ef Education First and Service desk analyst at Xpert Solutions. Shekar Kumar holds Mechanical Engineerimg, _ from R L Jalappa Institute Of Technology, Doddaballapura.

Profile bio

About Shekar Kumar

Shekar Kumar is a Service Desk Analyst at Education First.

2 roles

Shekar Kumar work experience

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Service Desk Analyst

Ef Education First

Bangalore

Technical support Engineer L1 and L2 teams, analyse and troubleshoot technical issues and escalating to L3 support Engineers if required.Dashboard monitoring such as Cisco Meraki dashboards for networks and site 24x7. Kibana dashboard monitoring and Datadog dashboard. Hands on experience with Azure, O365 admin center ,Airwatch MDM, Microsoft exchange admin center for autopilot and access management to device and accounts respectively.Incident management, Alert management, and change management in a timely fashion under specified SLA's to respective stake holders, software development teams product leads and owners and resolving issues with documentation from the technical teams while minimising business loss.

Mar 2023 - Sep 2024

Service Desk Analyst

Xpert Solutions

Bengaluru, Karnataka, India

Technical support Engineer L1 and L2 teams, analyse and troubleshoot technical issues and escalating to L3 support Engineers if required. Incident management, Alert management, and change management in a timely fashion under specified SLA's.

Sep 2022 - Mar 2023
1 education record

Shekar Kumar education

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What is Shekar Kumar's role at their current company?

Shekar Kumar is listed as Service Desk Analyst at Education First.

Where is Shekar Kumar based?

Shekar Kumar is based in Bengaluru, Karnataka, India.

What companies has Shekar Kumar worked for?

Shekar Kumar has worked for Ef Education First and Xpert Solutions.

How can I contact Shekar Kumar?

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What schools did Shekar Kumar attend?

Shekar Kumar holds Mechanical Engineerimg, _ from R L Jalappa Institute Of Technology, Doddaballapura.

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