Shekar Kadaba

Shekar Kadaba Email and Phone Number

CEO @ Frequency Foundry | CxO @ greymatter HigherEd CRM | Creator @ "wow" student experiences @ Frequency Foundry
Shekar Kadaba's Location
Calgary, Alberta, Canada, Canada
Shekar Kadaba's Contact Details

Shekar Kadaba personal email

n/a
About Shekar Kadaba

Shekar Kadaba is the Chief Experience Officer and the Founder of Frequency Foundry, a company that helps mid to large-sized organizations achieve resonance with their customer base through technology enabled solutions. He has over 16 years of experience in business leadership, entrepreneurship, customer experience consulting, and information technology.Shekar's passion for building & delivering on strategies, products and teams that create exceptional omnichannel experiences for our customers resulted in the creation of products such as greymatter - the World's first full student lifecycle CRM solution for higher education, Signal - A Citizen experience management solution in-a-box and Prosper - An Economic Development answer for Municipalities & State/Provincial governments.Shekar's expertise spans across higher education, financial services, Energy, Retail, Gaming & Hospitality sectors, where he has helped optimize relationships and architect experiences for customers of those organizations. He is passionate about empowering organizations to help their customers succeed through the use of artificial intelligence and data science. He is also a Software, AI, and telecom engineer with a master's degree in Internetworking Engineering and a Bachelor's degree in Electronics and Communication engineering.

Shekar Kadaba's Current Company Details
Frequency Foundry

Frequency Foundry

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CEO @ Frequency Foundry | CxO @ greymatter HigherEd CRM | Creator @ "wow" student experiences
Shekar Kadaba Work Experience Details
  • Frequency Foundry
    Founder And Chief Experience Officer
    Frequency Foundry Sep 2017 - Present
    Las Vegas, Nevada, Us
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  • Frequency Foundry
    Vp - Customer Experience
    Frequency Foundry Dec 2013 - Sep 2017
    Las Vegas, Nevada, Us
    Frequency Foundry was concieved to help Mid to large sized organizations achieve resonance with their Customer Base. Frequency Foundry understands that experiences define relationships, and good Customer relationships is great business. We work with your organization to deliver Customer Strategies that equally account for your business model, your organization and your Customer. Strategies are fun reading, but Frequency Foundry also helps organizations realize those strategies through our Customer Relationship Management roadmaps that help you understand how you can "See" RM. With our proven, propreitary frameworks, we simplify the ever changing complex world of Customer acquisition and loyalty enabled through an excellent experience.
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  • Rethink55
    Chief Executive Officer
    Rethink55 Sep 2010 - Jan 2015
    Calgary, Ab, Ca
    As founding partner and VP of Consulting Services, Shekar's responsibilities include:1. Business Development and Sales for Rethink55's product and consulting services2. Product Management of Rethink55's GreyMatter suite of applications3. Delivery Management on Rethink55's product and custom application development servicesShekar has been key in enhancing Rethink55's market presence in Western Canada, Eastern US, and Southern California. Under Shekar's leadership, Rethink55 has grown to be profitable, 100% referenceable with over 2 Million in revenue within 18 months of operation.Rethink55 has created a niche as a Student Experience focused Information and Communication technology firm, and with its GreyMatter product is set to create a market disruption in the Higher Education Information Technology space.As of January 2015, Rethink55 has merged operations with Frequency Foundry.
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  • Rethink55
    Director - Consulting Services
    Rethink55 Apr 2010 - Sep 2010
    Calgary, Ab, Ca
    As a Senior partner in the Organization, Shekar's portfolio comprises Business Development, Strategic partnerships, recruitment and delivery management.
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  • Alberta Contact Centre Association
    President - Board Of Directors
    Alberta Contact Centre Association 2011 - Aug 2012
    As a Voluntary Board member, Shekar Kadaba brings his expertise within the Call Centre industry to lead the association with the support of the board to better serve the needs of Contact Centres across Alberta
  • Whistler Friday
    Contact Centre Guru
    Whistler Friday Feb 2010 - May 2010
    Ca
    IVR Consulting, Customer Experience Consulting, Custom Application Development, Program Management
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  • Online Business Systems
    Director - Education Services
    Online Business Systems Jul 2007 - Feb 2010
    Winnipeg, Mb, Ca
    As a Business and Technology Consultant Shekar has participated successfully as a Senior Project Manager, Senior Business Analyst, Project Manager, Project Technical Lead and a Technical architect.Shekar is the Director for the Higher Education Information Technology vertical at Online Business Systems. With clients ranging from Athabasca University, Apply Alberta, Alberta College of Art and Design to Portage College among others.Shekar is also responsible for Online's Business Development , Account Management and Delivery Management activities for the Education Sector, and has authored several winning RFx responses.
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  • Online Business Systems
    Senior Consultant
    Online Business Systems Jul 2007 - Nov 2008
    Winnipeg, Mb, Ca
    Clients Served through Projects include :1. Automobile Club of Southern California - IVR Performance Optimization Specialist2. Athabasca University - Senior Project Manager and Contact Centre Expert3. Alberta Treasury Branch - Senior Business Analyst and IVR Expert4. Calgary Health Region - Senior Business Analyst5. Toyota Financial Services - IVR Performance Optimization SpecialistProject Management, Management Consulting and Business Analysis for Contact CentersImproving Agent performance through CTI, IVR and Business Intelligence implementationsVoice User Interface Development with VXMLStrategic Modernization roadmaps for Contact CentersPersona and Socio-lingual improvement of applicationsInteractive Voice Response Feature Testing, Load Testing with Hammer
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  • Call Genie
    Telecommunication Software Engineer
    Call Genie Oct 2005 - Jun 2007
    Ca
    Call Genie is a developer of voice technology applications, specializing in building comprehensive interactive speech recognition solutions for the directory services industry. Call Genie offers customized, location-based, enhanced voice directory solutions that allow consumers to locate, obtain information and connect with business and service providers. Call Genie takes leading technologies from both the Internet and telephony worlds and integrates them to deliver a unique voice-web solution. (www.callgenie.ca) * Tuning and Rewriting Grammars for Call Genie’s trademark speech application * Improving usability and performance through data mining * Voice User Interface Development with VXML * ASR Engine Evaluation for multi-lingual applications * Persona and Socio-lingual improvement of applications * Interactive Voice Response Feature Testing, Load Testing with Empirix Hammer System
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  • Telus
    Telecom Software Engineer
    Telus Mar 2005 - Nov 2005
    Vancouver, British Columbia, Ca
    Sole Owner of Speech Applications for Telus Internal Customers and Financial InstitutionsExtensive Development and support experience on IVR ApplicationsTesting of IVR Applications using Empirix ToolsFull Software Development Lifecycle experience.Design, Development and Support of Speech Enabled IVR Applications for Internal Customers and Canada's leading financial institution.Development using VoiceXML, Java on the Nuance Voice Platform
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  • Upsource
    Telecommunication Software Engineer
    Upsource May 2004 - Mar 2005
    UpSource is a spin off from the leading tele-services provider to non-profit organizations headquartered in Cambridge Massachusetts with more than 200 years of collective experience in tele-services and call center technologies. Located in Nova Scotia, it is a mid-size contact center that delivers high quality customer service and inbound tele and web marketing support for organizations of all sizes. www.upsource.caSolely responsible for requirement analysis, application design, development and deployment of speech enabled IVR applications using the Avaya Speech Applications Builder, Avaya IR and Nuance Voice PlatformAvaya Definity Switch Administration and ReportingAdministered the Cutting edge Unveil Conversation Manager Speech environmentManaged Vendor Relationship and licensing for IVR, Software and Hardware

Shekar Kadaba Skills

Program Management Product Management Business Intelligence Project Management Strategy Management Consulting Crm Strategic Planning Team Leadership Strategic Partnerships Business Analysis Software Project Management Change Management Call Centers New Business Development Account Management Contact Centers Public Speaking Integration Operations Management Process Improvement Customer Experience Improvement Customer Experience Call Center Management Customer Relationship Management Start Ups It Management Consulting Business Management Higher Education Sales Management Resource Management Speech Recognition Leadership Architecting Customer Experience Business Development Sdlc

Shekar Kadaba Education Details

  • Dalhousie University
    Dalhousie University
    Internetworking Engineering
  • Bangalore University
    Bangalore University
    Electronics And Communication Engineering

Frequently Asked Questions about Shekar Kadaba

What company does Shekar Kadaba work for?

Shekar Kadaba works for Frequency Foundry

What is Shekar Kadaba's role at the current company?

Shekar Kadaba's current role is CEO @ Frequency Foundry | CxO @ greymatter HigherEd CRM | Creator @ "wow" student experiences.

What is Shekar Kadaba's email address?

Shekar Kadaba's email address is sh****@****day.com

What schools did Shekar Kadaba attend?

Shekar Kadaba attended Dalhousie University, Bangalore University.

What skills is Shekar Kadaba known for?

Shekar Kadaba has skills like Program Management, Product Management, Business Intelligence, Project Management, Strategy, Management Consulting, Crm, Strategic Planning, Team Leadership, Strategic Partnerships, Business Analysis, Software Project Management.

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