Customer Consultant
London, United Kingdom
As a Customer Consultant, customers were at the very forefront of my role. It involved various duties such as tailoring pay monthly phone packages personalised to the customer's needs and exploring additional extras such as product protection and accessories. I frequently dealt with customer issues and requests, by liaising with their network providers and other relevant areas of the business in order to identify the most effective resolution.Further to this, I was responsible for the… Show more As a Customer Consultant, customers were at the very forefront of my role. It involved various duties such as tailoring pay monthly phone packages personalised to the customer's needs and exploring additional extras such as product protection and accessories. I frequently dealt with customer issues and requests, by liaising with their network providers and other relevant areas of the business in order to identify the most effective resolution.Further to this, I was responsible for the daily stock count, stock recalls where required, twice-weekly delivery sorting, banking lodgements, and opening and closing the store when management was absent. This was a team-based role, which required a collective effort in order to achieve and exceed sales targets and customer satisfaction. An effective team was made possible through showing support, encouragement and going the extra mile for each other and customers. I displayed excellent communication and people skills in order to provide a positive and meaningful contribution.• Contributed to the company ethos of providing a ‘world-class customer service’ through providing a professional and personalised experience for customers. Continually above target customer feedback score margins.• Provided on the job training for new starters through supervision and encouragement in order to improve confidence, and imparted positive feedback and areas for development to enable steady progression• Took responsibility for the store and the team when management was absent, ensuring the store was opened and closed both correctly and safely, showing continual support to other colleagues with issues, and creating an open and motivating atmosphere from the start of the day through interactive team briefings• Displayed a high level of flexibility, by providing cover for other stores in the region during staff shortages. I also volunteered to provide assistance to the manager during monthly overnight store POS display changeovers. Show less