20 years’ Experience of IT industry, • Overall responsible for IT Service desk and IT Field Operations (System, Application & Network Availability).• Well versed in planning Strategies and Rolling-out the IT processes and procedures and enable adequate support.• Address the infrastructure requirements for the growing business needs. • Increasing productivity by enhancing team strength in optimized way. • Evaluating and planning for enhancing the setup for latest technology. • Standardize all the process/policies based on ITIL standards and roll out. • Responsible for IT audits like ISO 27001, 20000, SAS 70. • Vendor management - evaluating and interacting with vendors and service providers. • New initiative which brings in both Technical and Commercial Benefit for the company. • Responsible for IT Asset management – Planning, Procurement, Issuance, maintenance & disposal.• Good Team management, leadership qualities and relationship management skills.• Responsible for Budget projection and execution for IT Operations.• Responsible for timely Global Link and PRI payment for entire Company.• Responsible for Project onboarding for Asset management and Infrastructure readiness on ground.• Executive Reports and trend analysis.