Shekhar Roy Email and Phone Number

Collections Manager offering over a decade of experience with established brands including Tata Motor Finance, Reliance Communication, Bharti Airtel and Standard Chartered BankDemonstrated ability in facilitating optimum utilization of manpower through effective skill mapping using SWOT analysis as well as by taking proper job description of each individual and assign the task accordinglyDelivering impeccable results in performing and managing all the day-to-day activities to ensure smooth and effective operations and handling hard-core defaulters, arranging recoveries applying persuasive, assertive, seizure and legal resources Skilled in analyzing risks and managing delinquencies with dexterity in applying techniques for maximizing recoveries and minimizing credit losses; consistently tracking collection & recovery thereby maximizing revenue generation & minimizing NPA/ irrecoverable debts Expertise in Customer Life Cycle management to arrest churn levels and managing customer centric operations to ensure high satisfaction by achieving delivery & service quality normsPossess excellent communication, negotiation, relationship, motivational and organizational skills, with strong bias for action & driving results in a high performance environment. An all rounder intellect blending leadership skills with sound business practices to achieve turn around growth and position organization for long-term profitability