Performance Optimization: Spearhead the assurance of structural availability, stability, and optimal performance of applications within the Investment Advisory & Digital Services team.Compliance Management: Diligently ensure compliance with Deutsche Bank IT policies, encompassing security monitoring, roadmap adherence, and proficient identity/access management.Process Adherence: Demonstrate unwavering commitment to IT guidelines, security standards, and the Software Development Life Cycle (SDLC) process.Documentation Oversight: Take charge of maintaining comprehensive application knowledge and documentation to facilitate seamless operations.Disaster Recovery Coordination: Lead the review and coordination of Disaster Recovery (DR) plans, actively contributing to their effective execution.Data Quality Focus: Drive the maintenance and enhancement of accurate application documentation, emphasizing data quality in repositories such as NAR and Waltz.Audit Compliance: Exhibit precision in the timely submission of Internal (ISC, GUARDIAN, Governor) and External Audit (SoX, EY) proof.Risk Management: Proactively identify and mitigate risks associated with application operations, ensuring a secure and resilient environment.Change Management: Implement effective change management strategies, facilitating seamless transitions during infrastructural changes and updates.

AML Application Support: Played a crucial role in AML application support, ensuring timely reporting and serving as the first point of contact for business and auditors.Risk and Audit Management: Served as the first point of contact for risk and audit-related reporting and management.Governance Reporting Expertise: Executed monthly governance reporting and resourcing, including resource management and knowledge transfer within the team.Support Coordination: Coordinated Level 2 and Level 3 (Application vendor) support, ensuring effective communication and issue resolution.Problem Management: Served as a problem manager for over 50+ applications, proactively reviewing, automating, and eliminating manual tasks.Benefit Reporting: Analysed, framed, and reported the benefits achieved due to Problem Management implementation to key stakeholders.

AML Application Support: Played a crucial role in supporting AML applications, ensuring timely reporting and serving as the primary contact for business, auditors, and high-priority users.Record Management Tools Proficiency: Provided expert support and maintenance for tools such as Compliance Now, Open Text, and Orchestra.Effective Communication and Stakeholder Management: Demonstrated strong communication skills, addressing product-related issues, and emphasizing robust stakeholder management for continuous service improvement and production stability.Governance and Resource Reporting: Executed monthly governance reporting, managing resources and facilitating knowledge transfer within the team to ensure efficient operations.Application Onboarding and Support Coordination: Led seamless onboarding of new applications and coordinated Level 2 and Level 3 support from application vendors, ensuring effective communication and swift issue resolution.Global Operations Oversight: Effectively managed operations across APAC/EMEA/AMER business hours, serving as the primary escalation point during crisis situations.Expertise in Governance Reporting: Executed monthly governance reporting and resource management activities, showcasing adept skills in facilitating knowledge transfer within the team.Disaster Recovery Leadership: Led the review and coordination of Disaster Recovery (DR) plans, actively contributing to their effective execution.

ITIL Methodologies Proficiency: Applied expertise in ITIL methodologies to provide comprehensive support for LCIT applications, specializing in Incident Management and Problem Management.Global Operations Oversight: Effectively managed operations throughout APAC/ EMEA/ AMER business hours, serving as the primary escalation point during crisis situations.Collaborative Incident Resolution: Collaborated seamlessly with development, infrastructure, and business teams to resolve incidents within agreed-upon SLAs, thereby minimizing business impact. Exemplary Regional Support: Delivered exceptional regional support to high-priority users and auditors, playing a crucial role in the success of LCIT applications.Support Coordination: Coordinated Level 2 and Level 3 support from application vendors, ensuring efficient communication and swift issue resolution.Governance Reporting Expertise: Executed monthly governance reporting and resourcing activities, demonstrating adept resource management, and facilitating knowledge transfer within the team.

Onsite Coordination: Served as an onsite coordinator for a maintenance, support, and development project for 7 months, ensuring seamless project execution.EDI Map Development: Developed and designed new maps (EDI) as part of the remodelling process, contributing to enhanced system functionality.Requirement Analysis: Analyse and understood System Requirement Specifications (SRS) and Design Specifications, ensuring alignment with project goals.

Module Development: Developed and designed new modules within the existing application, enhancing overall system capabilities. Thorough Testing: Conducted systematic and thorough unit testing and integration testing, leading to early detection of defects, and facilitating bug-fixing in the early stages of defect injection.