Shekhar Singh Email & Phone Number

Cybercity Gurugram, Haryana, India

Noida, Uttar Pradesh, India

Answer calls and respond to emailsHandle customer inquiries both over the phone and by emailResearch required information using available resourcesManage and resolve customer complaintsProvide customers with product and service informationEnter new customer information into systemUpdate existing customer informationProcess orders, forms and applicationsIdentify and escalate priority issuesRoute calls to appropriate resourceFollow up customer calls where necessaryDocument all call information according to standard operating procedures

Noida, Uttar Pradesh, India

Worked as call center representative for Ola Partner Care.Answered customer questions on the phone.Responsible for providing needed support.Responsible for resolving issues with partners and vendors.Resolve complex problems for customers quickly and with highest quality delivery using various support platforms (email, chat, phone)Be able to learn and master multiple systems (knowledge base and various contact management systems)Communicate quickly and effectively to various levels internally at Ola and externally to users as needed