Shekhar Yadav Email & Phone Number

Dubai, Ae

United Arab Emirates

India

 Achieved organizational objectives by coordinating between departments in resolving daily operational issues. Managing the entire Event ticketing process from Client servicing, taking events live on the website, handling ticket inventory, Monitoring ticket sales, reconciliation, and Final settlement. Work closely with Clients to create event pricing, scaling, manifest creation, offers, and sales forecasts. Responsible for all accounting and reporting of revenue for all ticket sales. Managed and developed a strategic plan of action to ensure that the cost of the event remains under the predetermined budget. Coordinated with all internal departments to manage all marketing and accounting procedures and maintain all required documentation and training material.

India

 Managed Ticket Operations Department and ensured accurate fulfillment and delivery of all ticket-transactions Trained Box Office Team to promote customer success and strong service culture resulting in superior customer experience. Hired and trained staff to manage event gate-entries, ushers, and counter sales. Provided post-event analysis on ticketing, budget, sales, and other event activities to finance and seniors. Developed and executed ticket sales plans for maximizing ticketing profits for events across all categories.

India

 Responsible for supervising box office staff, including making sure all members are properly trained to operate the ticket system and are familiar with all policies and procedures Prepared everyday attendance records and maintain reports for all receipts and cash deposits for the box office. Assist in the training of new ticket sellers and continued training of returning staff.The ensured accurate response to customer inquiries with a focus on the optimal solutions for the customer. Actively supervised supporting teams at events by providing operational guidance and leadership.Update daily box office reports for Both Internal and external clients.

India

 Conducting briefings and team meetings for team status updates, new Planning and coordinating refresher training for existing agents  Handled a team of 7-9 Agents Provide performance feedback to agents

India

 Generate new business to achieve defined sales targets through leads & self sources. Maintain all sales-related MIS (Calls, Prospects, etc.) Has done Campaigns & Market Surveys to promote Sales. Tracks customer complaints/queries and turnaround times to ensure a high level of customer satisfaction and provide information for product and service enhancements. After Sales, Provided services as much as possible to the customers to build relationships.