Field citizens' complaints, reaching compromises when possible, resolving complex issues and assisting in creating city government/community rapport. Effectively communicate city policies and procedures for Code Enforcement, identify priorities quickly and efficiently and located the required resources needed to complete jobs. Create and format database management functions to better productivity and manage case load. Proven the ability to recognize conditions that required the presence of other agencies and departments.

Managed conflict resolution amongst youths under the age of 21 within a youth-in-crisis homeless facility. The population range consisted of At Risk, Mental Health, Autistic and youths with other learning and physical disabilities. My skills were displayed through case management and plan implementation for the positive advancement of the youth in terms of housing, education and health. Programs and Initiatives created at Covenant House: • Man Up: Young men’s group that was a safe space to talk and process male issues and challenges.• Live at the Cov: Gender inclusive talent showcase which was used as a tool for expression, community and self-empowerment.• Mandate: Speakers were brought in to speak to the youth about their experiences and challenges of manhood (personal and professional). • Belt Up NY: Initiative to provide belts to the youth to prevent pant sagging and also to provide belts for job interviews• Art therapy sessions that allowed children to creatively release stress and to brighten up the environment inside of Covenant house with their own paintings.The above programs were highly successful, fostered a sense of community, allowed children to feel comfortable with 1 to 1 mentorship, small group mentorship, and professional networking. The initiatives also created a revolving door – the youth chose to return weekly to take part in the offered programs.

Monitored 7th grade students’ progress; citywide test prep, scores and attendance. Designed strategic plans with staff to address students’ academic and social concerns. Acted as the liaison between parents and the school system and connected both parties with resources. Conducted outreach within the community and helped facilitate events such as, Healthy Harlem. Traveled between various school sites and had meetings with school principals and teachers in regard to student’s behavior and academic achievements.

Supervised a staff of 10 creative mentors and 50+ students. Acted as a liaison between the school faculty and the parents of the After-School program. Coordinated, marketed and promoted full theatre productions throughout the school year. Additional duties include the maintenance as well as execution of the fiscal budget guidelines for program and staff assessments and payroll.

Developed and implemented the art curriculum for the school year. Managed and facilitated 5th- 8th grade art classes. Supervised the ordering, inventory and storage of all art supplies.

Managed 60 children in addition to supervising a staff of 7 which included administrative assistant, group leaders and instructors. Responsible for conducting staff development training sessions/leadership meetings, facilitating parent conferences, preparing as well as submitting HR and financial documents, maintaining DOE/TASC database, and serving as a liaison for the day school faculty/parents/government contractors for the program. Provide guidance when a new staff is hired.Supervise during snack time and enforce Zero Impact.Supervise activities to ensure physical and emotional safety.Assist administrative tasks such as payroll, attendance, ordering supplies, etc.Actively engage during other activities or events with students.Facilitate a close working relationship with parents to maximize progress with their children.Work collaboratively with staff to maintain order and participation during program.Encourage a positive environment promoting mutual support and the desire to learn and grow.