Shelagh Kelley, Mba Email & Phone Number

Beverly, Massachusetts, United States

• Manage six unique non-profit associations, including three plastic surgery societies, one cardiothoracic, one coronary, and one vascular surgery society.• Lead a team of administrators, meeting managers, meeting coordinators, and interns in daily operations, ensuring the seamless functioning of the organization.• Collaborate with society leaders to develop and implement strategic initiatives, resulting in increased member satisfaction.• Oversee administrative & association… Show more • Manage six unique non-profit associations, including three plastic surgery societies, one cardiothoracic, one coronary, and one vascular surgery society.• Lead a team of administrators, meeting managers, meeting coordinators, and interns in daily operations, ensuring the seamless functioning of the organization.• Collaborate with society leaders to develop and implement strategic initiatives, resulting in increased member satisfaction.• Oversee administrative & association calendar deadlines; scheduling conference calls and meetings.• Effectively organize 10-15 Board meetings with 20-30 attendees, as well as four to six annual meetings with 100-2000 attendees annually. • Coordinate travel, both domestic & international, along with meeting space for Board & Committee members.• Review expense reports and issue travel reimbursements as necessary.• Create and control society budgets, optimizing cost-effectiveness and ensuring financial objectives are met.• Maintain multiple social media outlets and client websites, collecting and editing content.• Introduced the use of Canva for marketing, website design, social media use, client newsletters, and have led in-office tutorials for further use amongst the office.• Initiated and managed various administrative processes, streamlining workflows and enhancing overall efficiency.• Develope and maintain strong relationships with society members, fostering a sense of community and engagement. Show less

• Utilize event management software to track registrations, manage attendees, and generate reports for post-event analysis.• Oversee on-site event management, including setup, registration, and troubleshooting to ensure a positive attendee experience.• Evaluate event success through attendee feedback and post-event analysis, implementing improvements for future events.• Assist in future meeting research including RFPs, site visits, space allotment, budget assessment, site… Show more • Utilize event management software to track registrations, manage attendees, and generate reports for post-event analysis.• Oversee on-site event management, including setup, registration, and troubleshooting to ensure a positive attendee experience.• Evaluate event success through attendee feedback and post-event analysis, implementing improvements for future events.• Assist in future meeting research including RFPs, site visits, space allotment, budget assessment, site comparisons, reports, etc.• Assist in developing industry trade show floors and finding companies that match the association/societies attendance.• Developed and maintained collaborative relationships with key stakeholders, including industry partners and society members. Show less

Beverly, Ma

Edgartown, Ma

Oversaw and managed four outlet operations in a fast paced a ’la cart and banquet environment within a year-round but heavily seasonal hotel. • Directed and coordinated daily restaurant operations, overseeing a team of 20+ staff members depending on the season.• Implemented staff training programs to ensure adherence to quality standards and improve overall service.• Wrote daily shift reports outlining the events and revenue numbers and shared with those in the kitchen & front… Show more Oversaw and managed four outlet operations in a fast paced a ’la cart and banquet environment within a year-round but heavily seasonal hotel. • Directed and coordinated daily restaurant operations, overseeing a team of 20+ staff members depending on the season.• Implemented staff training programs to ensure adherence to quality standards and improve overall service.• Wrote daily shift reports outlining the events and revenue numbers and shared with those in the kitchen & front desk and to maintain open lines of communication regarding guest satisfaction. • Worked with accounting to ensure payroll is done in a timely manner and FOH staff accurately received tips and hourly wages. • Implemented a staffing guide for banquet events to ensure all associates remained on task and motivated throughout their shift, which ultimately ensured the guest was happy with their event. Show less

Foxboro, Massachusetts

• Review Banquet Event Orders (BEO’s) at the beginning of each shift to ensure room are set as contracted.• Maintain high standards of safety and cleanliness in all areas of the Conference Center.• Maintaining proper dining experience, delivering items, fulfilling customer needs, removing courses, replenishing utensils, & refilling glasses. • Provide all group guests with a lasting experience of the stadium with intent for return business

Dedham, Ma

• Successfully managed all aspects of front-of-house and back-of-house operations, ensuring a seamless and positive dining experience for guests. • Completed function BEO’s in a timely manner for constant communication with the kitchen and client.• Controlled event budgets optimizing resource allocation to meet financial targets. • Oversaw a team of event staff, providing training and supervision to ensure seamless event execution.• Developed and executed marketing initiatives… Show more • Successfully managed all aspects of front-of-house and back-of-house operations, ensuring a seamless and positive dining experience for guests. • Completed function BEO’s in a timely manner for constant communication with the kitchen and client.• Controlled event budgets optimizing resource allocation to meet financial targets. • Oversaw a team of event staff, providing training and supervision to ensure seamless event execution.• Developed and executed marketing initiatives, including promotions and events, leading to an increase in customer traffic. • Maintained a clean and safe environment for the staff and guests, while abiding by state regulations. Show less

Andover, Ma

• Sell products being promoted, and keep records of sales.• Stock shelves with new products.• Demonstrate and explain products, methods, or services in order to persuade customers to purchase products or utilize services.• Monitored stock movement, to consider markdowns, promotions, etc.

Beverly, Ma

• Led a team of 10 Resident Assistants (RAs) in providing a safe and inclusive living environment for 250 students. • Assisted in the oversight of 3 residential buildings, managing day-to-day operations and addressing resident concerns.• Developed and maintained positive relationships with residents through regular meetings, feedback sessions, and community-building initiatives.• Conducted regular inspections of residential facilities to ensure safety, cleanliness, and adherence to… Show more • Led a team of 10 Resident Assistants (RAs) in providing a safe and inclusive living environment for 250 students. • Assisted in the oversight of 3 residential buildings, managing day-to-day operations and addressing resident concerns.• Developed and maintained positive relationships with residents through regular meetings, feedback sessions, and community-building initiatives.• Conducted regular inspections of residential facilities to ensure safety, cleanliness, and adherence to university policies.• Conducted regular meetings with RAs to provide guidance, support, and training, resulting in a cohesive and well-functioning staff.• Coordinated response to critical incidents, emergencies, and conflict resolution, ensuring a prompt and effective resolution.• Collaborated with campus partners, such as Student Affairs and Facilities Management, to address resident needs and facility maintenance. Show less

Beverly, Ma

• Work within Traditional Housing for First Year Students.• Create, plan, and implement educational, social, and recreational programs.• Manage various administrative duties including maintenance requests, incident reports, and budget.• Supervise 5 undergraduate Residence Assistants.

• Coordinated event services, including participant accommodation and transportation, facilities, catering, signage, displays, special needs requirements, printing and event security.• Consulted with customers to determine objectives and requirements for events such as meetings, conferences, and conventions.• Designed and implemented a monthly newsletter to attract past and potential clients.• Implemented a more structured use of social media for marketing.

Master Of Business Administration (M.B.A.), Hospitality Administration/Management

Bachelor Of Science (B.S.), Hospitality Administration/Management