Co-manage a large team, including interviewing, preliminary training, quality control reviews, ongoing support and feedback, as well as developing and updating training materials and team knowledge base resources. Provide support as a subject matter expert in copyright regulations and operational procedures. Handle escalations from internal stakeholders regarding high profile claims. Troubleshoot technical issues including identifying bugs in tools used by the team, coordinating with IT resources to have them resolved, and testing solutions.

Evaluated DMCA copyright takedown notices and counter notifications for completeness, validity, accuracy, and potential abuse. Pushed back for additional information when necessary and removed or reinstated content on the YouTube platform as appropriate. Responded to user inquiries regarding copyright and policy removals, diagnosing account issues and directing affected users towards appropriate resources. Provided French and Russian language support. Reviewed videos, user messages, and court documents.

Supervised and trained a team of contractors responsible for assembling, packaging, and shipping driver onboarding materials, completing 1000-2000 orders per week. 
Tracked and maintained product inventory.Administered national Lost & Found operations. Collected, cataloged, researched, and identified the owners of lost items. Reunited owners with their belongings when possible and arranged for the proper disposal of unclaimed items.

Supported distribution operations by addressing hazardous material and temperature sensitive product storage and shipping questions, evaluating storage excursions for materials that were inadvertently stored inappropriately, and auditing product data.Evaluated medical devices and pharmaceuticals for regulatory requirements including hazardous materials transportation and storage, customer licensing, tariff scheduling, and state requirements including pedigree.

Administered pharmaceutical product recalls, coordinating with vendors and distribution center personnel to ensure accurate and timely removal of affected products from the supply chain.Collaborated with a technology design firm to design, develop, test and launch a new application streamlining the recalls process and creating efficiencies. Trained distribution center personnel to use new recalls application.Coordinated distribution center licensing across a nationwide network of facilities. Processed state wholesaler and controlled substance license applications. Collaborated with IT partners to design and test a license tracking system.

Maintained medical product regulatory documentation. Participated in document database design and testing. Reviewed products for FDA import and export classification. Trained contractors on FDA review process.