Shelbi Young Email & Phone Number

Buda, Tx, Us

Burlingame, California, United States

-Engaged with customers to understand and resolve issues and answer COVID-19 questions.-Completed calls and followed scripts to maintain good call control.-Diagnosed and documented technical issues, directing tickets to appropriate personnel for remediation.-Designed best practices for COVID-19 support calls, creating optimized work plans to expedite successful ticket resolution.-Reduced support calls by contributing self-help information, operating tips, FAQs and technical solutions to common problems.-Operating systems include: MacOS, Salesforce, JIRA, Postmark, CPP, Clinical, Django and more

Austin Police Department

Responds quickly to 911 and is able to manage the caller by interacting and calming.Enters individuals and items into NCIC/TCIC, uses Versadex, CAD (Computer Aided System), Microsoft Suite, Solacom, etc.Holds valid Texas commission on law enforcement (TCOLE) license. Operates as a Communications Training Operator for new call takers. Additional courses/training taken:-Human Trafficking-Understanding Behavior, Burnout and Depression-COVID-19 for Law Enforcement -Airborne and Bloodborne Pathogens-Dispatcher Specialized Call Types-Recognizing and Responding to Domestic Violence -ADA Laws & Regulations (TCOLE)-Deaf Culture (TCOLE)-TRS & Emergency Technology (TCOLE)-Rules Overview for Telecommunications (TCOLE)-Emergency MGMT for People w/ Disabilities (TCOLE)-Understanding ASL & Use of Interpreters (TCOLE)-TDD/TTY (TCOLE)

Corpus Christi, Texas Area

Selling Effectiveness:-Consistently execute to the selling model-Meet selling goals/expectations during scheduled shifts-Build highly satisfied and loyal customer base through engagement, conversion and capturing customer phone and e-mailTelling The Brand Story:-Support replenishment activities that keep the store full and abundant-Assist with floorsets, window changes, visual presentations, signage placement, etc. as directedOperational Excellence:-Abide by policies and procedures as directed-Abide by Loss Prevention and safety messages in daily operations

Odessa/Midland, Texas Area

• Serving food and drinks to customers.• Maintaining table setting, silverware, decorations, etc. • Transmits order to bar and kitchen, communicates with bartender and kitchen staff in timely manner.• Contributes to team effort to create a good experience for our customers. • Assists with banquet set up, banquet serving and also banquet resetting.

Odessa/Midland, Texas Area

Assist patient, nurse and doctor as needed throughout the laboring process and delivery.Take vitals of mother and baby. Also before delivery applying fetal heart monitoring and placing contraction monitor.Help setup rooms for incoming patients.Admit patients and complete patient and baby paperwork. Stock and clean up rooms.

Odessa/Midland, Texas Area

Completes set up of equipment for procedures in the OR in a timely manner.Anticipates needs of health care members and actively reduces turnover time.Promotes efficiency by returning equipment and supplies.Demonstrates a willingness to assist OR personnel to transport and maintain order on the unit.Organizes and cleans all OR storage and equipment.Assist with Biomed for equipment problems and places work orders on equipment.Assist surgical aid duties.

Prepare persons with disabilities to obtain jobs in the community, assist in placing persons in jobs and to provide follow up support after placement. Work collaboratively with client to create individualized service plans and monitor goal completion.Prepare and maintain reports and documentation required for physical and electronic case files.

Supported a customer-centric culture by providing positive energy toward the goal of satisfying the customer. Maintained awareness of all sales, promotions, and applicable ringing procedures.Displayed general product knowledge in all categories.

Odessa/Midland, Texas Area

Provided patients’ personal hygiene by emptying bedpans, cleaning urinals, providing backrubs, shampoos, and shaves; assisted with travel to the bathroom and helped with showers and baths.Aided in daily living activities such as serving meals, feeding patients, ambulating, turning and positioning patients, as well as providing fresh water and nourishment between meals.Helped staff in administering dressings, surgical preps, and ice packs.Checked vital signs and weight, tested urine, and recorded intake and output. Documented actions by completing forms, reports, logs and records.

Austin, Texas Area

Provided information on sales, incoming products, and finding merchandise for customers.Supported the management in closing procedures.Accountable for daily monetary transactions, refunds, and handling customer concerns. Maintained a clean and sanitary work area at all times.

Prepared food for sales hours before the game. Documented inventory of food to ensure stand was adequately stocked.Trained new employees on cashier, customer service, and food preparation.Ensured the work area was clean and sanitized throughout the shift.

Bachelor Of Arts (B.A.), Psychology

Activities and Societies: Participated in LeaderShape program (2015), Spanish Club(2015) and "Freshman Introduction in Research.

Associate Of Arts (A.A.), General Studies, 3.4Gpa

Activities and Societies: Youth and Government: Composed and presented an affairs forum to many delegates. Midland College Science.