J. Shelby B. Email & Phone Number

Chico, Ca, Us

Chico, California, United States

Remote

As an Integration Support Specialist, I support Viewpoint Vista, Viewpoint Spectrum, CMiC, Yardi, and other financial integrations as needed. I work cross-functionally with other teams to get to the root of complex ERP issues, providing critical, even-keeled support to our clients when issues arise. I work with many different Procorians to provide solutions to key stakeholders when technical support is needed. I also provide support to ISS teammates and other teammates as necessary within Slack. Additionally, I verify product behavior with SMEs and request the creation or update of internal documentation as we run into gaps within in our knowledgebase.

Austin, Texas, United States

In Core Support, I provided clients with technical support for all Procore tools. In addition to providing Phone support to our clients, I was a member of the Pre-Construction Squad where I provided industry insight and product support to other CSRs. I worked directly with the Product Support Engineer and Technical Coach to test our tools, identify the scope of emerging incidents, and work out high needs cases. I kept accurate records for each client interaction in Salesforce, maintained consistently high metrics, and always went above and beyond to ensure clients understood how to leverage our tools for success.

Austin, Texas, United States

As an apprentice historic preservationist, I work closely with amaster preservationist learning the intricacies of period specificpreservation and restoration. Together, we employed classic andmodern techniques to replicate millwork andother bespoke architectural details. My work also focused onstructural repair.

Austin, Texas, United States

I assist the general contractor in the planning and building phases of home remodels. I also perform much of the work, from demolition to the finish phase. My primary focus is on carpentry, though I assist with electrical and plumbing rough ins, appliance installation, tile setting, waterproofing, window installation, and concrete finishing as well. My duties also include construction takeoffs, drafting estimates/invoices, and building rapport with clients.

Greater Los Angeles Area

Worked alongside the lead carpenter and took on projects from the ground up. I assisted in footing excavation, concrete form setting/pouring, and framing for home addition and other structures, including boathouses and multi-story decks in an area with heavy snow. My duties eventually included window, custom door installation, and general interior finish carpentry.

Paradise, Ca

Worked as a remodeler, form setter, and concrete laborer. Formed, poured, and assisted in the finishing of concrete driveways, stairs, patios, and basements.

Construction Management, Construction Management

Education record