Hi, my name is Shelby! I graduated from FGCU in Fort Myers, FL. At FGCU I was a Division I athlete all five years I attended. As an athlete I learned discipline, time management, accountability, as well as a multitude of other characteristics that I am so thankful for. I thrive on having goals and finding success. I am competent and reliable as well as friendly, hardworking, and trustworthy. While being at FGCU I was on both the President's List and Dean's List multiple times over the years. I received scholarships for my academics as well as my hard work on the court at FGCU. I am a newly licensed Real Estate Agent. While pursuing this, I am also looking for another job. While student athlete, I also held positions working. For the last two years, I have held positions as a beach volleyball coach for local club programs. At these programs, my responsibilities have been to work collaboratively with other coaches, work with young athletes, create practice plans for the athletes, maintain professional communication with parents, coaches, and athletes, showcase myself as a leader and role model, and create a safe and fun environment for the athletes. Outside of coaching, I have held summer job positions as well. I worked as a customer service representative for Surf9 in Bonita Springs. At Surf9, my responsibilities included de-escalating problematic customer concerns, confirming the delivery of orders and resolved missed delivery dates, documenting conversations with customers to track requests as well as problems and solutions, generating Excel sheets containing information on problematic products while resolving the issue, training new employees on procedures and policies to maximize team performance, and fixing customer issues while maintaining the company’s reputation in a timely manner. I pride myself on being both a fast learner and a hard worker. I am thankful for all the experiences I have and can't wait to create more!