Shelby Burris Email and Phone Number

Perform all branch functions including consumer lending, opening new accounts and providing all teller services.

-Helped members with online banking including password management, one-time passcode resolution and troubleshooting technical issues with the website-Answered all emails from members within a 24 hour time period. This included opening new accounts, account questions, account maintenance, transactions, address changes, debit card orders/ increases, check orders, stop payments, processing wires, IRA and CD questions, maintenance and problem resolution-Processed Consumer Loan Applications over the phoneTrained staff on new products including creating new procedures

-Performed banking services for customers including processing transactions accurately and efficiently.-Responded to customer inquiries, resolved account issues, and recognized cross sales opportunities. Educated customers on alternative channels that provide service. -Performed security and maintenance of proper cash requirements in teller drawers, adhered to authority limits, and balanced teller drawer/cash.-ATM Deposit Processing

Open new savings and checking accounts, order checks, take loan, checking and credit card applications and help members fill them out, run check system scans, run credit reports.Handle all aspects of Credit Cards and Debit Cards including orders, payments, lost/stolen reports, disputes, chargebacks, research and problem solving for members, maintenance, cash advances. Call delinquent members who have not made timely credit card payments. Order, audit, input and distribute Prepaid Debit Cards as well as answer member and co-worker questions.Take member deposits, hand out cash and checks, answer phones. Work directly with vendors including: Member Access Pacific (MAP), PSCU Financial Services, American Express and, Personix. Have previously worked with Metavante & First Data.Report American Express Travelers checks and audit inventory. Wire funds daily for debit card activity and prepaid card sales and update General Ledgers.Post and balance shared branching transactions dailyOpen New accounts (savings and checking) and Certificate of Deposit accountsDo loan signings with membersProficient in multiple credit union data processing systems including CU Solutions and CU*Answers/CU*Northwest software platforms.

Worked as a cashier, handled all aspects of birthday parties, including credit card transactions, worked at the snack counter and the skate counter.