• Maintain expansive knowledge of Sales department processes including CRM data structure• Participate in/facilitate discovery meetings with Sales team and members of various company departments to understand intersectional business processes• Meet with VP of Sales, Director of Sales Enablement and Information Systems team regularly to define business process in Salesforce and apply Salesforce functionality• Serve as primary Sales team point of contact for Salesforce questions/assistance/troubleshooting• Communicate Salesforce user feedback to Salesforce Administrator and Information Systems team• Communicate Salesforce functionality and Sales department processes to Sales team• Train new team members on department and salesforce processes, and provide ongoing training to sales team on new Salesforce functionality and best practices• Build training plans and conduct Sales department training for new Salesforce features and business processes• Engage in user acceptance testing and facilitate UAT with other Salesforce users• Maintain documentation for Salesforce and business processes in Spekit • Build custom reports for Sales team and data quality maintenance via Salesforce Reports and Webi• Build and maintain Salesforce Dashboards, Territory Models, assignment rules• Create and update Salesforce custom objects and fields• Assist Salesforce Administrator with building Salesforce Flows and validation rules• Worked with Salesforce Administrator and Sales Business Analyst to transition all Sales team members from Siebel to Salesforce account• Facilitate CRM data cleanup projects • Assist Sales team with research and general administrative needs• Maintain and enforce processes and procedures to uphold ScriptPro data quality standards• Adapt and respond to changing work deadlines and priorities

• Conduct analysis on sales-related data• Analyze health systems and independent pharmacies• Assist in developing solutions for current practices to function in Salesforce• Accurately update Siebel and Salesforce• Create, analyze and manage various reports using Siebel and Salesforce• Adapt and respond to changing work deadlines and priorities• Assist sales team in account research• Write and update procedures and guidelines• Use extreme attention to detail in all job duties

Intern for Garrison Public Affairs at Fort Leavenworth• Updated social media and built social media presence• Prepared and delivered briefings to Commander• Analyzed communication issues and developedsolutions• Designed marketing materials• Assisted with tours of Fort Leavenworth• Wrote articles for community newspaper• Took photos of events for social media• Wrote press releases and escorted media