• Responsible for developing and executing a comprehensive approach to delivering features and enhancements in accordance with the product vision and roadmap• Collaborate with stakeholders and Product Manager to create and maintain a product vision and roadmap• Effectively communicate with stakeholders to discern problems, ideas, and end-user needs• Translate features and ideas into actionable user stories and acceptance criteria for Scrum team• Prioritize and manage the product backlog in accordance with the product roadmap and implementation timeline• Adjust to changes to requirements, deadlines, and customer needs efficiently and effectively• Assist Scrum team throughout Software Development Lifecycle to ensure timely delivery of features and capabilities to the stakeholders and end users• Participate in the planning, writing, and delivery of proposals for large government enterprise contracts• Create Statement of Work (SOW) documents that capture and define the deliverables and project goals for various contracts.• Produce documents that promote and highlight implemented features, solutions to complex problems, and products offered by the company for marketing purposes

-Receive, filter, and investigate system issues reported by users-Gather and analyze business requirements for both existing and new licensing rules-Create user stories detailing issues and resolutions using input from management-Maintain and prioritize program backlog-Create acceptance criteria for developer use on user stories to ensure quality-Execute system testing of new development and maintenance changes to the system-Define product vision and create product roadmap -Iteration planning-Perform in a fast paced, agile work environment

-Analyze applications for licenses, endorsements, and approvals based on evidence submitted by educators-Provide customer service via telephone and email to educators, school districts, and Regional Offices of Education-Discuss, formulate, and execute plans to improve service to educators