Shelby Hendrickson Email and Phone Number

• Facilitated complex business and technical initiatives• Identified, analyzed, developed, documented, and lead complex projects targeted to increase efficiency and accelerate savings• Identified process improvement training needs and facilitated training deployment• Provided detailed documentation on internal processes and clear instructions for using internal systems

• Managed successful implementation of software products and the resources necessary to ensure a smooth transition with multiple clients simultaneously• Developed project plans and scope of work appropriate for each implementation project• Reviewed commitments for technical services, training, and project management, ensuring that all commitments were executed according to contractual obligations• Coordinated all technical services including data transfer and integrations of upstream/downstream software products• Developed and maintained implementation documentation and communicated status and concerns to leadership, key stakeholders, project sponsors, and project team• Proactively escalated any client or VerityStream-caused time delays or needs for additional resources beyond the contractual commitments

• Wrote business requirements and user stories for new functionality and to improve existing functionality in agent, technician and customer facing tools• Maintained a high level of knowledge around relevant business processes and application functionality• Managed multiple projects simultaneously• Built relationships across multiple departments• Devised creative and innovative ways to meet goals, then measured and reported performance against them

• Developed functional database applications in FileMaker Pro• Assisted in maintenance, reorganization, and expansion of existing databases• Contributed to the launch of the new company website through website testing• Managed a database with 300,000 products and 80,000 categories• Improved the process of creating new products in the database and adding new products to the website by instituting a new system that saved time and minimized errors• Transferred product information from the FileMaker database into mySQL through customized scripts• Updated the website through Oracle ATG Business Control Center (BCC)