Effectively communicated with customers in a service-driven approach to ensure a thorough understanding of completed work through active listening and excellent verbal communicationConducted follow-up calls to customers to ensure full satisfaction; assisted customers with complaints and inquiries to ensure full resolution and satisfaction; escalated calls where appropriateBalanced registers with aim of 100% accuracy; completed bank deposits daily

Efficiently handles incoming customer calls, gathers information and probes for necessary details to resolve customer inquiries and concernsActively and attentively listens and addresses customer concerns, displaying empathy and accurate knowledge to exceed expectations; descales conflicts with customers and provides ongoing support to dissatisfied customersPrepares open shop tickets for closing and warranty claim submission, ensuring accuracy of informationPrepares and closes internally charged repair orders with correct account encodingProcesses closed warranty tickets for reimbursement from ToyotaProcesses employee time sheets, providing corrections, as necessary, and maintaining vacation calendar across 3 departmentsAssists with internal policy creation; communicates policy changes among departmentsCollaborates with sales department to prepare vehicles for lot presentation, utilizing best practices and ensuring high aesthetic qualityMaintains generated paperwork by department, correctly organizing and preparing for electronic archivingAccurately posts credits from Toyota to relevant accounts and balances those accounts weeklyGenerates repair orders and attaches purchase orders for Accounts-Receivable invoicesMaintains general journal voucher logs and ensures accuracy of accounts associated with service accountsGenerates forms, signs, etc. for internal communication among team members, ensuring effective communication balanced with the spirit and intention of the messages