A dynamic professional with several years of rich & comprehensive experience in the Healthcare domain, Customer Service, Procurement and Operations. Skilled in managing Operations from initial client calls through implementation, support & expansion while ensuring optimum utilisation of resources to attain business targets and financial goals.Instrumental in achieving optimal SLAs by ensuring adherence to best practices & processes. An effective leader skilled at building highly motivated teams focused on achieving revenue growth and cost reduction. Proficient in establishing & streamlining procedures adhering to service standards for smooth operations.