Shelby Masters Email and Phone Number

• Ensuring customer satisfaction by providing timely and accurate responses to customer inquiries. • Provide exceptional customer service by actively listening to customer needs and providing appropriate product or service information to enhance customer satisfaction and loyalty.• Collaborating with cross-functional teams to identify process improvements and enhance customer service.• Collaborating with the product development team to identify customer pain points and suggest product improvements based on customer feedback and inquiries.

• Collaborating with the surgical team to ensure a smooth and efficient surgical process for patients. • Developing and implementing patient education materials to ensure patients have a clear understanding of their surgical procedure and postoperative care.• Ensuring timely and accurate completion of all necessary paperwork for surgical procedures, including obtaining and verifying insurance information and obtaining necessary authorizations from insurance providers.• Coordinating with the hospital or surgical center to schedule surgeries and ensure all necessary resources that are available.• Coordinating with patients to ensure they are fully prepared for their surgical procedure, including providing pre-operative instructions, answering any questions or concerns, and addressing any special needs or accommodations.

• Performs receptionist, scheduling, registration, and clerical duties associated with registering patients for outpatient services. • Communicates with the referring provider's office, clinical department(s), and/or other appropriate personnel to exchange necessary information and determine schedule.• Ensure timely and accurate entry of all necessary demographic, billing, and clinical information in the registration system during patient scheduling.• Verify insurance benefits and obtain precertification/authorization as necessary during patient scheduling. • Ensure compliance with patient privacy laws and maintain strict confidentiality of patient information.

• Making and canceling any reservation through a POS system. • Handling all incoming and outbound calls on a PBX system as well as handling billing and accounts receivable. • Managing and resolving guest complaints and concerns effectively and efficiently. • Ensuring the safety and security of guests and employees by monitoring surveillance cameras and conducting regular inspections of the premises.• Monitoring and maintaining the cleanliness and organization of the front desk area. • Coordinating with other hotel departments to ensure smooth operations and excellent customer service. • Handling cash transactions and maintaining the accuracy of the cash drawer.

Cashiered in a fast paced setting, insured accurate drawers with any cash or credit card as well as any travelers checks.Opened and closed register drawers, obtained a proper drawer level for security of register. Performed weekly inventory, maintained accurate inventory numbers.

Provided customer service support over the phone, assisting customers with returns, exchanges and updating any credit card or account information.Sold additional services to existing and loyal customers, consistently achieving sales quotas.Listened to customer needs and provided any appropriate product or service information.Handled any customer concerns/problems or referred to the most appropriate department.