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Shelby Mcleod Email & Phone Number
Head of Operations
at
GLDN.com
1 work email found
@lineagelogistics.com
LinkedIn matched
✓ Verified August 2026
4 data sources
Profile completeness 100%
Who is Shelby Mcleod? Overview
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Quick answer
Shelby Mcleod is listed as Head of Operations at GLDN.com, based in Bellingham, Washington, United States. AeroLeads shows a work email signal at lineagelogistics.com and a matched LinkedIn profile for Shelby Mcleod.
Shelby Mcleod previously worked as Director of Operations, US at Propack Logistics and Director of Customer Success at Lineage Logistics. Shelby Mcleod holds Bachelor Of Business Administration (B.B.A.), Marketing from Western Washington University.
Company email context
Email format at GLDN.com
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{first_initial}{last}@lineagelogistics.com
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Profile bio
About Shelby Mcleod
Director of Customer Success and Operations with 13+ years in the logistics industry and customer experience management who specializes in building relationships with clients, leading teams, continuous improvement, business strategy, project management, and creative problem solving. ACCOMPLISHMENTS• Apart of the executive team that increased revenue growth from $2M to $37M for Crystal Creek Logistics leading to the acquisition by Lineage Logistics in 2021. Expanded warehouse locations from 1 to 5 nationally. Grew staff from 25 to over 200 employees.• Selected by Crystal Creek President as interim COO for 6 months during Lineage acquisition in 2021.• Identified billing issues and saved the company over $200K+ in missed billable items for Crystal Creek Logistics.• Maintained a profitability margin over 20% in 2020 and 2021 for Crystal Creek Logistics.• Created and implemented a dry ice management program that saved customers over $500K+ in dry ice costs at Crystal Creek Logistics.• Reduced turnover to 12% in operations management roles as Director of Operations.• Received 4 promotions in 8 years at Crystal Creek LogisticsCORE COMPETENCIES Leadership, Coaching, & Team Building| Business Planning, Operations, & Analytics | Revenue Growth & Profitability | Continuous Improvement | Problem Solving | Critical Thinking | Data Analysis | Customer Success Management | Project Management | Financial Analysis & Planning | Cost Analysis | Budgeting | Change Management | Strategic Planning & Execution | Executive Decision Making & Guidance| Growth Strategy | Customer & Internal Relationship Building | Operations Management | Systems Management & Implementation | Organized & Detail Oriented | Salesforce | Ship Station | Zenventory | ConnectWise | VeraCore OMS/WMS | Microsoft Office Suite | Freshdesk | Slack | Zoom | Adobe | Shopify | ClickUp | Asana | Box | DropBox | Negotiation | Public Speaking LEADERSHIP PRINCIPLESCustomer Obsession | Dive Deep | Bias for Action | Earn Trust & Empower | Think Big | Deliver Results
Listed skills include Account Management, Management, Sales, Marketing, and 10 others.
Current workplace
Shelby Mcleod's current company
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8 roles
Shelby Mcleod work experience
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Role listed
Director Of Operations, Us
Director Of Customer Success
Team Management- 10% | Customer Success Strategy- 20% | Customer Relationships- 40% | Senior Leadership Collaboration- 15% | Continuous Improvement Projects- 15%• Directed customer success operations with 26 direct reports.• Oversaw process development, analyzing and actioning data, customer strategy, forecasting, KPIs, problem-solving, change management, budgeting, billing, hiring, and training. • Directly partnered with top customers to ensure success, increase revenue, increase lifetime value, and build relationships. • Served as a key member on the senior leadership team. Developed and implemented strategic plans for customer success and cross-functionally. • Wrote, trained, and executed SOPs and led continuous improvement projects for customer success and operations.
Feb 2022 - Jan 2023
Director Of Operations
Director of Operations 6/2020-2/2022Lineage Logistics/Crystal Creek Logistics, Ferndale, WATeam Management- 30 % |Operations Management- 40 % | Senior Leadership Collaboration- 25% | Customer Relationships- 5%• Directed warehouse operations for 5 warehouse locations with 6 direct reports / 200+ indirect reports with $20M budget overseeing process development, analyzing and actioning data, operations strategy, supply chain, forecasting, KPIs, budgeting, hiring and training, capacity planning, inventory control, and process analysis.• Planned, developed, and executed operations continuous improvement projects.• Served as a key member of the senior-level management team that worked on strategic planning, financial reviews, growth planning, and business development.• Directly partnered with customers and the customer success director to ensure success of customer operations.
Mar 2021 - Feb 2022
Director Of Operations
Director of Operations 6/2020-2/2022Lineage Logistics/Crystal Creek Logistics, Ferndale, WATeam Management- 30 % |Operations Management- 40 % | Senior Leadership Collaboration- 25% | Customer Relationships- 5%• Directed warehouse operations for 5 warehouse locations with 6 direct reports / 200+ indirect reports with $20M budget overseeing process development, analyzing and actioning data, operations strategy, supply chain, forecasting, KPIs, budgeting, hiring and training, capacity planning, inventory control, and process analysis.• Planned, developed, and executed operations continuous improvement projects.• Served as a key member of the senior-level management team that worked on strategic planning, financial reviews, growth planning, and business development.• Directly partnered with customers and the customer success director to ensure success of customer operations.
Jun 2020 - Mar 2021
Sr. Account Manager And Business Development Manager
Customer Relationships & Operations- 40% | Team Management- 10% | Business Development Management- 40% |Senior Leadership Collaboration- 10%• Owned the operations for the top 5 key customer accounts and built trusted relationships to ensure success in their fulfillment operations including orders, OMS, WMS, inventory control, carrier relationships and issues, and billing.• Led a team of 10 direct reports.• Created, implemented, and managed the business development and sales program for the company including onboarding new customers. Reviewed and responded to RFPs. First point of contact for new and potential customers. • Served as a key member of the senior-level management team that worked on strategic planning, financial reviews, growth planning, and business development.
Jul 2015 - Jun 2020
Account Manager
Client Relationships & Operations- 80% |Continuous Improvement- 10% | Accounting- 10%• Owned the operations of customer accounts and built trusted relationships to ensure success in their fulfillment operations including order management, OMS, WMS, inventory control, carrier relationships and issues, and billing.• Partnered with account managers and operations on continuous improvement projects. Created and implemented SOPs.• Managed accounts receivable and carrier claims.
Nov 2010 - Jul 2015
Team & coworkers
Colleagues at GLDN.com
Other employees you can reach at gldn.com. View company contacts →
SM
Sequoia Meyer
Colleague at Gldn.ComBellingham, Washington, United States
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SR
Shawn Roberts
Colleague at Gldn.ComLake Stevens, Washington, United States
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LA
Linda Abrahamsen
Colleague at Gldn.ComGreater Seattle Area, United States
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DM
Darina Mondragon
Colleague at Gldn.ComOak Harbor, Washington, United States
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AL
Audrey Liddell
Colleague at Gldn.ComGreater Seattle Area, United States
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AP
Angie Preston
Colleague at Gldn.ComCentralia, Washington, United States
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MP
Madisyn Porter
Colleague at Gldn.ComBellingham, Washington, United States
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RM
Reagan Michael
Colleague at Gldn.ComSedro-Woolley, Washington, United States
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MM
Marissa Moore
Colleague at Gldn.ComCincinnati, Ohio, United States
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SM
Sarah Mcpartland
Colleague at Gldn.ComLa Conner, Washington, United States
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Sequoia Meyer
Colleague at Gldn.ComBellingham, Washington, United States
View →
SR
Shawn Roberts
Colleague at Gldn.ComLake Stevens, Washington, United States
View →
LA
Linda Abrahamsen
Colleague at Gldn.ComGreater Seattle Area, United States
View →
DM
Darina Mondragon
Colleague at Gldn.ComOak Harbor, Washington, United States
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AL
Audrey Liddell
Colleague at Gldn.ComGreater Seattle Area, United States
View →
AP
Angie Preston
Colleague at Gldn.ComCentralia, Washington, United States
View →
MP
Madisyn Porter
Colleague at Gldn.ComBellingham, Washington, United States
View →
RM
Reagan Michael
Colleague at Gldn.ComSedro-Woolley, Washington, United States
View →
MM
Marissa Moore
Colleague at Gldn.ComCincinnati, Ohio, United States
View →
SM
Sarah Mcpartland
Colleague at Gldn.ComLa Conner, Washington, United States
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6 education records
Shelby Mcleod education
Bachelor Of Business Administration (B.B.A.), Marketing
Western Washington University
Excel Advanced Formulas And Functions
Linkedin Learning
Overcoming Negativity
Fred Pryor Education
Leadership And Management Skills For Women
Fred Pryor Education
Baldrige Award Seminar
Baldrige Performance Excellence Program
Executive Decision Making
University Of Washington Fosters Business Education
FAQ
Frequently asked questions about Shelby Mcleod
Quick answers generated from the profile data available on this page.
What company does Shelby Mcleod work for?
Shelby Mcleod works for GLDN.com.
What is Shelby Mcleod's role at GLDN.com?
Shelby Mcleod is listed as Head of Operations at GLDN.com.
What is Shelby Mcleod's email address?
AeroLeads has found 1 work email signal at @lineagelogistics.com for Shelby Mcleod at GLDN.com.
Where is Shelby Mcleod based?
Shelby Mcleod is based in Bellingham, Washington, United States while working with GLDN.com.
What companies has Shelby Mcleod worked for?
Shelby Mcleod has worked for Gldn.Com, Propack Logistics, Lineage Logistics, and Crystal Creek Logistics.
Who are Shelby Mcleod's colleagues at GLDN.com?
Shelby Mcleod's colleagues at GLDN.com include Sequoia Meyer, Shawn Roberts, Linda Abrahamsen, Darina Mondragon, and Audrey Liddell.
How can I contact Shelby Mcleod?
You can use AeroLeads to view verified contact signals for Shelby Mcleod at GLDN.com, including work email, phone, and LinkedIn data when available.
What schools did Shelby Mcleod attend?
Shelby Mcleod holds Bachelor Of Business Administration (B.B.A.), Marketing from Western Washington University.
What skills is Shelby Mcleod known for?
Shelby Mcleod is listed with skills including Account Management, Management, Sales, Marketing, Microsoft Excel, Microsoft Office, Microsoft Word, and Inventory Management.
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