Leading and optimizing the sortation process at Amazon, I ensure the timely and accurate delivery of millions of packages to customers every day. With the help of cutting-edge technology and equipment, I oversee the performance and safety of a large and diverse team of associates, supervisors, and team leads. I monitor and analyze key metrics related to sorting efficiency, accuracy, and on-time delivery, and develop strategies to improve them. I also foster a positive and high-performance work culture, emphasizing quality and customer satisfaction. Before joining Amazon, I served as a Force Support Officer in the United States Air Force for over six years, managing complex operations in support of military installations and service members. In this role, I gained valuable experience in personnel management, logistics and supply chain management, customer service, and project management. I also developed strong leadership, communication, and problem-solving skills, as well as the ability to work effectively under pressure in a fast-paced, dynamic environment.