Shelby Palmersheim, Cissp Email and Phone Number
With a passion for learning and growing in the field information security, I'm a Technical Marketing Manager at Bitwarden. As a Content Engineering Manager at TryHackMe, a leading online platform for cybersecurity education and training. I managed a team of content engineers who created engaging and interactive learning experiences for learners of all levels and backgrounds, using cutting-edge technologies and methodologies.As a Vulnerable Machine Engineer at OffSec, I developed top-tier hands-on exercises (vulnerable machines) for cybersecurity e-learning training material and certifications. I worked collaboratively with a globally dispersed team to create challenging and unique virtual lab environments with accompanying engaging storylines, using newly discovered attack vectors and exploits. I also coordinated with the Content Development team to ensure the difficulty level and content matched the training material for Windows and Linux environments.I have 8 years of progressive experience in information security, with a strong background in compliance, network administration, and endpoint security. I hold multiple certifications, including CISSP, CEH, and compliance certifications. I am passionate about learning and growing in the field of generative AI and information security, and I seek a challenging and fulfilling position that requires creativity and ingenuity.
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Technical Marketing ManagerBitwardenCedar Falls, Ia, Us -
Technical Marketing ManagerBitwarden Apr 2024 - Present -
Vice President/Content CuratorShift Systems Jan 2020 - Present -
Content Engineering ManagerTryhackme Jan 2024 - Mar 2024 -
Vulnerable Machine EngineerOffsec Jun 2022 - Nov 2023Worked collaboratively with a globally dispersed team to develop top-tier hands-on exercises (vulnerable machines) for cybersecurity e-learning training material and certificationsDeveloped challenging and unique virtual lab environments withaccompanying engaging story-line from newly discovered attackvectors, working cross-functionally with various teams to ensure thatthe exploits and machines developed met the expectations of the end-users and market needsCoordinated with the Content Development team to translate theirideas for attack vectors and exploit implementation to create vulnerablelabs, ensuring the difficulty level and content matched the trainingmaterial for Windows and Linux environmentsCollaborated with the Infrastructure team to install and updatevulnerable machinesAutomated the creation of virtual machines with monitoring to quicklyreplicate environments and adjust them to match course material using Python and PowerShell customized scriptsEvaluated new and emerging products and technologies to makerecommendations regarding the implementation or introduction of new technologiesWrote technical documentation to support each virtual machinecreated or updated -
Security EngineerVgm Forbin Jul 2020 - Jun 2022Waterloo, Iowa, United StatesCollaborated cross-functionally with IT team members, sales, and fellowsecurity engineers to evaluate, and resolve performance and efficiencyusing a variety of technologies and tools for active troubleshooting toimprove processes and business healthCreated and implemented monitored security measures to protectcomputer systems, networks, and data using endpoint detectionsecurity tools and hardware tokensDeveloped and implemented identity access control groups acrossmultiple applications and platformsEnforced security measures by conducting regular audits of useraccess, tools, and systems used, automating as possible to monitor andalert the team if any issues arose.Acted as a resource for the sales team, presenting to clients about services and security measures and end-client compliance -
Network Operations & Information Security ManagerVgm Forbin Jul 2021 - Nov 2021Waterloo, Iowa, United States• Maintained relationships with subordinates. • Conducted salary and performance reviews. • Created Cybersecurity offering for sales team to offer to clients. • Created workflows to streamline the support queue. • Made changes to processes to increase efficiency across team. -
InstructorHawkeye Community College 2018 - Aug 2020Waterloo, Iowa, United StatesDeveloped and taught course curriculum to prepare students for anentry-level position in Information Technology in the areas of basicnetworking and security conceptsIT FundamentalsIT Customer ServiceCreated and taught course curriculum related to foundationalknowledge about installation, incident prevention, maintenance,networking, security measures, safe diagnosis, and troubleshooting toresolve common hardware and software issues to prepare for the CompTIA A+ examination -
Remote Care Team Lead/Remote Care TechnicianAces Nov 2016 - Jul 2020Cedar Falls, IowaLed a team to provide technical support, troubleshooting, and resolutionfor end clientsResolved Tier I ticketing requests remotely by identifying, analyzing, andactively troubleshooting client service requestsTook pride in delivering the best possible customer service andresolution for their needs related to server maintenance and issues,computer hardware and software, various operating systems, andinterconnected devices using backup applications, devices,maintenance patches, and upgradesSpearheaded a major project to transfer document storage, passwords,and sensitive information to a cloud-based provider using bestpractices and security principlesImplemented multi-factor authentication and cloud security measuresfor internal users and end clientsCreated and executed auditing and compliance checks for end clients -
It Heldpesk TechnicianTerex Corporation Jun 2015 - Nov 2016Waverly, IaManaged, maintained, and deployed network devices, computers, andserversMaintained appropriate user accessLed projects related to infrastructure changes, process improvement,application deployment, and server deploymentPerformed regular backup and maintenance for disaster recovery andincident protectionWorked with external auditors related to SOC complianceCreated and managed budget for department needsTechnologies used:Active Directory User Management, VoIP phones, VMware Administration, Cisco Networking, Windows and Linux Administration
Shelby Palmersheim, Cissp Education Details
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Management Information Systems, General -
Liberal Arts And Sciences/Liberal Studies -
Network And System Administration/Administrator
Frequently Asked Questions about Shelby Palmersheim, Cissp
What company does Shelby Palmersheim, Cissp work for?
Shelby Palmersheim, Cissp works for Bitwarden
What is Shelby Palmersheim, Cissp's role at the current company?
Shelby Palmersheim, Cissp's current role is Technical Marketing Manager.
What schools did Shelby Palmersheim, Cissp attend?
Shelby Palmersheim, Cissp attended Hawkeye Community College, Hawkeye Community College, Hawkeye Community College.
Who are Shelby Palmersheim, Cissp's colleagues?
Shelby Palmersheim, Cissp's colleagues are Andre Bispo, Rhea Mark Viado, Kirsty Falconer Kruger, Adonish Krank, Will Martin 👽, Michael Msuya., Vincent Salucci.
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