Shelby Richards Email and Phone Number
Shelby Richards work email
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Shelby Richards personal email
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Shelby Richards phone numbers
Knowledgeable manager within call center customer service and collections. Goal driven individual who strives in a demanding environment. Positions helped within Consumer Collections, Mortgage Collections/Bankruptcy/Foreclosure/Loss Mitigation/ Workforce Management. Statistically driven to provide a strong performance month over month. Familiar with budgeting, scheduling, staffing, delinquency, Dialer Productivity, etc.
U.S. Bank
View- Website:
- usbank.com
- Employees:
- 59540
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Collections ManagerU.S. Bank Jan 2019 - PresentCincinnati Area, Ky -
RbsFirst Billing Services Apr 2018 - Jan 2019Miamisburg, OhioRBS/ The Connor Group -
Operations ManagerPnc Jul 2017 - Apr 2018Miamisburg, Ohio -
Operations Supervisor Ii /Staff Manager/ OfficerPnc Mortgage Nov 2012 - Jul 2017Miamisburg, OhioManage day to day responsibilities to assure my direct reports are providing a strong customer experience and adding value on a daily basis. -
Business Analyst- Work Force AnalyticsPnc Mortgage Sep 2011 - Dec 2012Staffing, Scheduling, Forecasting Model -
Help Desk Analyst/ Collector 3Pnc Mortgage Nov 2010 - Aug 2011Assisting Collections Reps along with management to make sure the customers experience is as seamless as possible. -
Collector IiPnc Mortgage Oct 2009 - Nov 2010Assisting homeowners with understanding default. Also assisting them with applying for assisting options to help save their dwellings. Collected mortgage payments, set up Forbearance Plans,repayment plans as well. -
Customer Service LeadR+L Carriers Oct 2007 - Jul 2009I worked for R&L Carriers as a Customer Service Lead, while with the company I had multiple responsibilities which did not consist of only Customer Service. I worked with many Directors and VP's making sure they were able to secure business for R&L Carriers.
Shelby Richards Skills
Shelby Richards Education Details
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Northwestern University - Kellogg School Of ManagementBusiness Management
Frequently Asked Questions about Shelby Richards
What company does Shelby Richards work for?
Shelby Richards works for U.s. Bank
What is Shelby Richards's role at the current company?
Shelby Richards's current role is Assistant Vice President Collection Manager.
What is Shelby Richards's email address?
Shelby Richards's email address is sr****@****hoo.com
What is Shelby Richards's direct phone number?
Shelby Richards's direct phone number is +193732*****
What schools did Shelby Richards attend?
Shelby Richards attended Northwestern University - Kellogg School Of Management.
What skills is Shelby Richards known for?
Shelby Richards has skills like Call Center, Customer Satisfaction, Customer Service, Forecasting, Management, Operations Management, Process Improvement, Team Building, Mortgage Lending, Sales, Mortgage Banking, Leadership.
Who are Shelby Richards's colleagues?
Shelby Richards's colleagues are Mike Abdallah, Aaron S. Kawreh Bsc, Mba, Joseph Tanner, Jennifer Nixon, Allyson Hard, Jennifer Lopez, Bic Duong.
Not the Shelby Richards you were looking for?
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Shelby Richards
Sr. Project Engineer At Northend Gear & Machine, A Company Of Nix IndustrialFairfield, Oh1the-fischer-group.com1 +151328XXXXX
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4yahoo.com, mix.wvu.edu, eagle-mfg.com, indsci.com
1 +130437XXXXX
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2sondhisolutions.com, indymca.org
2 +131740XXXXX
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