Shelby Rushing Email & Phone Number

Olympia, Washington, United States

• Organize and monitor JIRA dashboard for HR actions that need to be completed by the team, sorting based upon priority and type of action• Analyze HR tickets for any discrepancies between various informational panels such as Position Descriptions, Org Chart, HRMS, employee paperwork, and the ticket itself• Provide consultation advice and guidance to other members of Human Resources, and supervisors throughout the department, to ensure accuracy of information on both the employee side and job side• Work collaboratively with hiring supervisors, incumbents, staff, and safety• Provide supervisors guidance with employee changes, hirings, and job updates• Research rules and policies pertaining to varying job classes, WACs/RCWs, and Collective Bargaining Agreements to ensure those rules and policies are being followed• Maintain properly filed documents between several different filing systems (both using electronic and physical systems) all according to internal policies/procedures and legal requirements• Assist in auditing the work of other team members, as well in the training and mentoring of new staff in JIRA,HRMS, and processes• Identify and resolve complex HR processing issues by utilizing knowledge, resources, and other members of Human Resources• Utilize HRMS to locate information that can help with HR actions or reports• Run reports using JIRA, HRMS, and NeoGov to obtain information that has been requested or to summarize data• Provide upstanding customer service to internal customers within WDFW and external customers outside WDFW• Participate in developing new policies and procedures that will be utilized by the team and others• Participate and attend various HR department

Olympia, Washington, United States

• Organize and monitor JIRA dashboard for HR actions that need to be completed, sorting based upon priority and type of action• Analyze HR tickets for any discrepancies between various informational panels such as Position Descriptions, Org Chart, HRMS, employee paperwork, and the ticket itself• Consult with other members of Human Resources, and supervisors throughout the department, to ensure the proper information is being captured in HRMS• Maintain properly filed documents between several different filing systems (both using electronic and physical systems) all according to internal policies/procedures and legal requirements• Assist in auditing the work of other team members, as well in the training and mentoring of new staff• Process a variety of permits and applications daily while maintaining efficiency and accuracy.• Identify and resolve complex HR processing issues by utilizing knowledge, resources, and other members of Human Resources• Provide upstanding customer service to other employees through WDFW• Enter HR tickets using HRMS and JIRA• Process a variety of HR actions such as New Hire, Reallocation, Separation, Extension, Rehire, Appointment Change, and more.

Olympia, Washington, United States

• Engage with callers and visitors to answer questions about agency programs and explain how to access agency services.• Answer telephones; author original email correspondence to resolve customer inquiries related to various aspects of the Wildlife Program.• Conduct research related to regulation references, customer records, and hunting reservations to facilitate the assessment of customer needs and options.• Explain policies, procedures, and processes to callers and visitors.• Assist hunters with the navigation, interpretation, and application of information contained in complementary data resources.• Process a variety of permits and applications daily while maintaining efficiency and accuracy.

Lacey, Wa

• Monitored customer service email and telephones to assist future clients with inquiries.• Work hands-on with skilled sales team to help develop and process orders.• Represent the company as the first point of contact with the public.• Coordinate projects between the sales team and the production team to ensure smooth ordering process for clients.• Managed and utilized Quickbooks to log sales and maintain records of spending.• Develop, operate, and monitor online stores for various schools, programs, and state departments.• Design, create, and produce custom art for various organizations and teams.

Lacey, Wa

• Provide assistance to customers in person and on a multi-line switchboard regarding inquiries about Cabela’s products, services, and policies.• Consult with customers to determine best equipment for their outdoor needs.• Resolve customer complaints and problems within store policy and usually to the customer’s satisfaction.• Interpret and clarify information within the Washington Sport Fishing Rules pamphlet and the Washington Big Game Hunting Regulations pamphlet• Work as part of a large unified team to maintain store appearance• One of the primary points of interaction for customers both in person and over the telephone

Warrensburg, Mo

• Addressed and resolved resident complaints to promote satisfaction and retention.• Defused hostile situations by leveraging active listening, interpersonal skills, and interviewing techniques.• Interpreted and enforced school guidelines and policies.• Coordinated with local law enforcement and campus security to help resolve conflict or safety issues.• Performed data entry; utilized multiple computer applications.• Updated and maintained databases; verified information before entry.

Master'S Degree, Natural Resources Management And Policy, 4.0 Gpa

Bachelor Of Science (B.S.), Biology, General

Activities and Societies: Alpha Gamma Delta I have taken heavy loads of difficult classes, many that have labs that I must conduct.

Education record

Activities and Societies: Softball Team, ROP program I attended a high school in California so the standards for us were set very high. I.