Provided leadership and guidance to Transaction Management team by addressing escalations, resolving issues and clarifying processes and questions.Created and implemented processes and procedures, including writing all process documentation.Redesigned, maintained and revised master Service Transfer Instructions.Worked closely with other clients, sellers and internal business units to ensure timelines were met by providing solutions to escalated issues, managing the contracts, timelines, and communication associated with loan service transfers.Scheduled and facilitated all transfer related calls with clients and transferring services. Performed research, follow up, and if applicable escalate, to help resolve complex issues relating to servicing transfers.

Responsibilities included daily communications with Client, processing, submitting and reconciling indemnification claims to seek monetary recovery from prior servicers, and act at liaison between the Client and internal lines of business.Worked closely with Client to create a process to seek recovery of funds from prior services, which resulted in recovering over $1m in payments. Designed and wrote documentation for procedure that Client implemented across all services.

Responsibilities included performing a wide variety of duties relating to code administration. Administering code standards and re-certification programs to code governance process transformation, compliance and maintenance of code criteria.

Managed and coordinated rebranding of the credit union from concept through implementation. Redesign and launch of company website.Developed membership kits to communicate products and services to new members.Expertly created highly informative sales and marketing presentations for sales staff.Collboated with vendors to coordinate printing of all collateral materials, and successfully managed multiple projects simultaneously while meeting all project deadlines.

Preparing monthly/quarterly/annual reports for the western division, create and maintain training manuals for Account Executive and Brokers, develop collateral material for Account Executives, write and design monthly newsletter, organize tradeshow and sponsorship events, plan and organize training events and company morale functions, coordinate with caters and vendors for organized functions, prepare expense reports, make travel arrangements, work closely with sales staff to assist in broker relations and perform administrative work including supervising, hiring and training all front desk personnel.

Ran DU/LP, cleared conditions, underwrote FNMA and FHLMC programs, prepared and scheduled loans for Docs, answered program, pricing and status calls, monitored data integrity and performed administrative work.Processed loans for companies top producing Account Executive resulting in monthly closed volumes between $50-$80mil.Created processes and best practices for implementation across departments.Hired and trained support staff.