As the result of a reorganization in the Continuing Education department, my job title was changed to Program Analyst. I retained some of the duties from my Program Coordinator role, while other duties were added or expanded.• Track and report Continuing Education data and success metrics, including costs, enrollment, cancelation rates, financial and marketing data• Develop reports and interpret information to make data-informed decisions• Research educational programs, potential earnings, employability, target markets, and availability of content and instructors • Create annual reports and audits for Board of Trustees meetings, strategic planning meetings and ICCB compliance• Assist with defining and improving Continuing Education processes• PeopleSoft Liaison for Continuing Education» Collaborate with Business Analysts and end-users to ensure successful implementation of PeopleSoft upgrades and projects• Maintain marketing analytics and user functionality and effectiveness of Continuing Education websites • Manage submission of materials for vocational credit courses and maintain course records

• Manage the Youth Enrichment Program» Hire, train and supervise YEP Interns» Develop marketing and communication distribution plans» Correspond with graphic designers, Marketing representatives, and print and mail services vendors» Created a convenient, online instructor orientation program to eliminate costs of in-person sessions• PeopleSoft Liaison for Continuing Education» Write training documents for Continuing Education processes and facilitate training for staff» Collaborate with Business Analysts and end-users to ensure successful implementation of PeopleSoft upgrades and projects• Graphic design of Community Education marketing pieces, including brochures, flyers and magazine ads» Hired and supervised graphic design/marketing interns, 2012-2014» Developed graphic design skills on the job over 10 years in Community Education and completed credit and noncredit courses in graphic design, Adobe Photoshop and InDesign• Coordinate, write and publish monthly Community Education electronic newsletters• Write and edit content for Community Education and Customized Training websites» Collaborated with college representatives and vendors to establish desired functional requirements and transition content for all campus websites to CMS• Edit and proof Community Education schedule booklets• Create annual reports for Board of Trustees and strategic planning meetings• Manage submission of materials for vocational credit courses and maintain course records

• Collaborated with a team of college representatives to develop the Continuing Education vocational credit program in order to obtain state funding for training costs• Maintained QuickBooks records of all Customized Training contracts and prepared vendor payments• Wrote and administered the DCEO ETIP grant and maintained all grant records, including grant budgets

• Provided reception and customer service for the Continuing Education Division • Processed registrations for Community Education courses • Managed Continuing Education classroom reservation schedules

• Managed the daily operations of the division office including: telephone and in-person inquiries by students, faculty, staff and the general public; written correspondence; classroom scheduling; course set-up• Hired and supervised student employees in the division office and coordinated work clearance and payroll for all division student employees

• Facilitated meetings involving families, counselors, juvenile officers and attorneys to develop permanency plans for children in foster care as Case Manager for 25-30 families• Investigated reports of child abuse and neglect and coordinated services for families as needed• Wrote hotline investigation reports, court reports and provided court testimony• Provided foster/adoptive parent training to interested families and wrote adoption home studies