Shelby Thomas, Cfe Email & Phone Number

San Antonio, Tx, Us

• Leads engagements throughout the audit lifecycle of planning, fieldwork, and reporting for sales practices, quality assurance, call center, and insurance related engagements. • Specializes in sales practices topics and associated risks, which includes extensive regulatory issue validation work from August 2017 to December 2018.• Champions department changes including the recent implementation of Teammate Plus across the department. Responsible for piloting Teammate Plus and providing feedback to Applications Project Team to ensure new tool is efficient and aligns with audit manual methodology.• Possesses extensive knowledge of call center and quality assurance processes, risks, and controls across Bank, P&C, Survivor Relations, and third-party operations. Maintains working knowledge of Compliance Training, Human Resources, Ethics, and Member Complaints functions which allows for knowledge sharing across the Insurance, Investments, and International team and other Audit Services teams.• Manages and oversees assignment of work to engagement staff. Responsible for workpaper reviews and coaching to other auditors to ensure quality and timely audit engagement deliverables. • Communicates effectively with audit leaders and clients/business leaders regarding issues and control weaknesses, offering guidance on severity and business action plans.• Builds and develops relationships both internally within Audit Services and externally with clients and control partners to help drive strategic objectives with the business. Able to deliver both risk-based and difficult messages to client executive management and leadership.• Completes audit engagements and continuous monitoring in an objective, timely and professional manner in support of the annual audit plan and audit priorities. Ensure compliance with corporate and industry audit standards. • Utilizes business systems, applications, and audit tools and creates basic queries and ad hoc reports.

College Station, Tx

Assist with coordinating youth data collection for 13-year longitudinal study of 784 participants, utilizing multiple response channels, including internet, mail, phone, and in-person to analyze students’ educational engagement and outcomes and inform future school programmingAdminister youth personality battery, including the Harter Scales and social support measuresEnter and validate annual project data, including youth, parent, and teacher batteries for all 784 participants

College Station, Texas, United States

Montgomery, Tx

Drafted discovery documentation, including Interrogatories, Request for Production, Request for Admissions, Deposition Notices and Request for DisclosuresFiled various documents with District and County Courts including pleadings and MotionsExhibited a high level of customer service when interacting with clients and collaborating with outside firms

Supply Chain Management, Logistics, Materials, And Supply Chain Management

Activities and Societies: Delta Sigma Pi

Master Of Business Administration - Mba, Business Administration And Management, General

Master Of Business Administration - Mba, Business Administration And Management, General

High School Diploma