I have been a customer for a ton of years My needs and experiences are like no other person in the world. I do not know about you, but I get very frustrated when given the “one size fits most” experience. For this alone, I thrive on uncovering the magic that makes customers happy. This fuels my mojo.You might ask what else fuels my mojo? Meeting new people, building relationships, building powerful teams and collaborating together to solve an organization’s “world peace and hunger.”I have been a customer success and contact center leader for 20+ years and enjoy that each day brings new opportunities to be innovative. I have dug into and analyzed data, built business cases, delivered ROIs, reimagined KPIs and led technology transformations. I have developed and deployed teams geared to support customers pre and post sale, assure organizational regulatory compliance and risk mitigation, lead projects, manage vendors and develop technology strategy. Personally, there is nothing more satisfying than working with a team that (regardless of role) will roll up their sleeves together to pack a box, drive a truck, answer a call, and do whatever necessary to create a great customer experience at every stage of their journey. Let me ask you a few questions:• When was the last time you experienced your customers’ journey?• Is customer service part of everyone’s job description?• What are you doing with your customers’ feedback?• Are your service models relational or transactional?• Does your brand voice resonate with every person? • Do your clients/customers have to call for knowledge related questions?Let’s be CX thought leaders together! I can help design and deliver customer experiences that respond to the everchanging expectations of customers so that you can maximize customer value, build brand loyalty and increase customer acquisition. As a side benefit, we will improve employee engagement and retention.I can be reached at shelbyannwatts@gmail.com or call me: 614-546-6870.PS: Ask me about Kimberly-Clark Stock & Roller Coaster Cushions: Advocating for Yourself When You have Cancer!