Shelby Astin

Shelby Astin Email and Phone Number

Knowledge Management Leadership & Strategy | Principal TW at iA + Founder at KM Genius @ iA
johnson city, new york, united states
Shelby Astin's Location
Knoxville, Tennessee, United States, United States
Shelby Astin's Contact Details

Shelby Astin work email

Shelby Astin personal email

n/a
About Shelby Astin

Empowering end-users one resource at a time. Currently unleashing the power of pharmacy with iA ⚕ and making the veterinary field a great place to grow with VetJoy 🐾🌐 8+ years Dynamic Digital Knowledge Management👨🏻‍💻 8+ years Leveraging Digital & Tech Transformation (AI, Web3, Blockchain + Crypto, Digital Tools)✍️ 8+ years Developing High Impact Content (Technical, Product Support, and Process)📖 8+ years Instructional Design and Training for all ages🏄🏽‍♀️ 6+ years Data-Driven, Human-Centered Project and Change Management🌎 Developed Amazon Shipping & Delivery Support (SDS) support knowledge base, in 10 languages🔍 Scaled Coinbase Institutional Support Knowledge for Ultra High Net Worth Clients & Teams🎓 Master of Library and Information Science (ALA-accredited) and a Bachelor of Education🔗 Leadership, Team Management, and Stakeholder Collaboration💡 Co-founder of VetJoy and KMGenius

Shelby Astin's Current Company Details
iA

Ia

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Knowledge Management Leadership & Strategy | Principal TW at iA + Founder at KM Genius
johnson city, new york, united states
Website:
iarx.com
Employees:
931
Shelby Astin Work Experience Details
  • Ia
    Principal Technical Writer
    Ia Mar 2023 - Present
    Binghamton, New York, United States
    Co-leading a team of technical writers developing product support content for iA's NEXiA suite and pharmaceutical robotics solutions while building, scaling, and transforming iA's internal and external knowledge base.
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  • Vetjoy
    Co-Founder
    Vetjoy Oct 2023 - Present
    My veterinarian husband and I develop resources to make the veterinary field a great place to grow at vetjoy.co
    View
  • Coinbase
    Lead Content Editor, Institutional - Knowledge Production & Design
    Coinbase Mar 2022 - Jan 2023
    Building, scaling, and transforming the internal product support knowledge base for Coinbase's Institutional Product Suite. As the lead, I designed support content, managed content delivery, and developed the change management strategy for associates and analysts providing service to Coinbase's ultra high net worth clients.
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  • Amazon
    Senior Content Developer
    Amazon Nov 2019 - Mar 2022
    Leading content development and knowledge management operations for Amazon's Shipping & Delivery Support (SDS) Organization. 2021 Amazon Customer Champion Award Recipient for the transformation of internal customer service data collection processes leading to 100% compliance and security alignment.
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  • Amazon
    Executive Relations Specialist (Exr)
    Amazon Jul 2017 - Nov 2019
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  • Smithsonian Institution
    Collections Specialist (Specialty Internship)
    Smithsonian Institution Mar 2020 - Apr 2020
    Washington, District Of Columbia, United States
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  • Mid-South Drug Testing, Inc.
    Content Developer
    Mid-South Drug Testing, Inc. Nov 2011 - Mar 2014
    Memphis, Tennessee, United States
    View

Shelby Astin Skills

Leadership Presentation Skills Writing Salesforce.com Content Management Cataloging Data Management Microsoft Powerpoint User Centered Design Data Analysis Jira Communication Agile Methodologies English Software Documentation Process Improvement Technical Writing Web Content Writing Process Mapping Workflow Management Systems Html Technical Documentation Microsoft Office Content Strategy Knowledge Base Taxonomy Microsoft Excel Information Science Microcopy Editing Customer Service Digital Asset Management Digital Libraries Metadata Instructional Design Business Process Improvement Content Development Documentation Analytical Skills Information Architecture Project Management Knowledge Management Research Content Management Systems Library Reference Copy Editing Controlled Vocabularies Search Engine Optimization Confluence Organization Skills

Shelby Astin Education Details

Frequently Asked Questions about Shelby Astin

What company does Shelby Astin work for?

Shelby Astin works for Ia

What is Shelby Astin's role at the current company?

Shelby Astin's current role is Knowledge Management Leadership & Strategy | Principal TW at iA + Founder at KM Genius.

What is Shelby Astin's email address?

Shelby Astin's email address is sh****@****vat.com

What schools did Shelby Astin attend?

Shelby Astin attended University Of Kentucky School Of Information Science, Western Governors University.

What skills is Shelby Astin known for?

Shelby Astin has skills like Leadership, Presentation Skills, Writing, Salesforce.com, Content Management, Cataloging, Data Management, Microsoft Powerpoint, User Centered Design, Data Analysis, Jira, Communication.

Who are Shelby Astin's colleagues?

Shelby Astin's colleagues are Julia Smith, Victoria Woodcock, Kyle Merritt, Ashley Donato, Kelly J. D., Suzanne Langlois, Mark Webb.

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