Shelby Briar Email & Phone Number

Seattle, Wa, Us

Greater Seattle Area

Responsible for draft system service.● Cleaned between 2-4 accounts a day, 20-40 lines on average, starting between 6a-7a ● Maintained warehouse inventory and communications with Portland area supervisors ● Prospected for new accounts in Downtown Seattle & West Seattle ● Documented account details for ease later on to the benefit of other technicians● On standby for emergency support and service calls

Seattle, Washington, United States

Responsible for managing freelance development projects and all associated aspects; landing page design, illustration, pixel art, code, and narrative.● Published author/developer of .JSON based add-on with 70,000+ downloads for large-scale independent video game, introducing additional features, functionalities, and enhancing gameplay● Developer and project leader on additional modification projects, developing and maintaining productroadmaps, managing team members to ensure… Show more Responsible for managing freelance development projects and all associated aspects; landing page design, illustration, pixel art, code, and narrative.● Published author/developer of .JSON based add-on with 70,000+ downloads for large-scale independent video game, introducing additional features, functionalities, and enhancing gameplay● Developer and project leader on additional modification projects, developing and maintaining productroadmaps, managing team members to ensure timelines and milestones are met while mentoring juniordevelopers and problem-solving technical issues as they arise Show less

Seattle, Washington, United States

Responsible for quickly turning around commissioned pieces, typically fantasy illustrations.● Met self-managed deadlines● Held individual consultations with customers ● Held monthly meetings, via VOIP and in house ● Delegated tasks to meet deadlines ● Created illustrations for marketing and customer content ● Maintains portfolio of character-driven artwork

Bothell, Washington, United States

Responsible for various tasks relating to product management, including the creation and documentation of processes and systems, aimed at elevating the experience of employees and clients, while delivering specialized service and integration of new products into various client settings.● Managed product implementation lifecycle within diverse client environments, meeting tight deadlines while maintaining quality and efficiency● Led troubleshooting efforts for a comprehensive range… Show more Responsible for various tasks relating to product management, including the creation and documentation of processes and systems, aimed at elevating the experience of employees and clients, while delivering specialized service and integration of new products into various client settings.● Managed product implementation lifecycle within diverse client environments, meeting tight deadlines while maintaining quality and efficiency● Led troubleshooting efforts for a comprehensive range of products including SentinelOne, DNSFilter, KnowBe4, and Inky, ensuring optimal performance and reliability for clients● Collaborated in the revision and updating of documentation, ensuring clarity, accuracy, and consistency across all materials, enhancing the overall experience of both internal teams and clients Show less

Calverton, New York, United States

Responsible for a variety of technical and operational tasks, including administration of Zendesk ticketing system, responding to and addressing ticket requests, contributing to development and asset creation for in-house software applications, maintaining data in Salesforce CRM, and ensuring accurate purchase and sales order information● Implemented, maintained, and optimized software integrations between Zendesk ticketing system andSalesforce CRM● Developed and managed an… Show more Responsible for a variety of technical and operational tasks, including administration of Zendesk ticketing system, responding to and addressing ticket requests, contributing to development and asset creation for in-house software applications, maintaining data in Salesforce CRM, and ensuring accurate purchase and sales order information● Implemented, maintained, and optimized software integrations between Zendesk ticketing system andSalesforce CRM● Developed and managed an extensive FAQ library, optimizing content for a web-based chatbot to improve user engagement, satisfaction, and efficiency● Overhauled the ticketing system to enhance user experience through intuitive design, while preserving the advanced features necessary for rapid issue resolution● Assisted in keeping sales and purchase orders accurate and up-to-date in Quickbooks Show less

East Setauket, New York, United States

Responsible for completing a wide range of financial transactions at a high level of diligence and confidentiality. ● Cash drawer/vault maintenance ● Interpersonal services at high levels of privacy and confidentiality ● Various clerical and administrative duties regarding record retention requirements● Knowledgeable of regulatory requirements of in-house KYC/CIP procedures● Assist wealth management clients with basic account & transaction maintenance ● Trained to… Show more Responsible for completing a wide range of financial transactions at a high level of diligence and confidentiality. ● Cash drawer/vault maintenance ● Interpersonal services at high levels of privacy and confidentiality ● Various clerical and administrative duties regarding record retention requirements● Knowledgeable of regulatory requirements of in-house KYC/CIP procedures● Assist wealth management clients with basic account & transaction maintenance ● Trained to assess potential suspicious activity and identify fraudulent transactions ● Familiarity with monetary instrument logs/suspicious activity reports/incident reports Show less

Medford, New York, United States

Responsible for leading the Customer Service team & other front end obligations.● Managed customer service desk, keyholder, collected/counted tills and managed shifts/breaks.● Keyholder, responsible for assisting several departments ● Collected and counted tills, handled shifts/breaks, trained staff ● Resets/planograms; sets between 4ft-60ft

New York City Metropolitan Area

Responsible for writing content as-needed on a commissioned basis.

Wayne, New Jersey, United States

Responsible for overturning merchandise as needed in various stores across New Jersey.● Worked independently and in a team of 5 ● Resets/planograms; sets between 4ft-60ft

Sparta, New Jersey, United States

Responsible for maintaining player database, writing orientation modules, and being a friendly point of contact for new players. ● Led onboarding and orientation for new players in a longstanding (20+ year) volunteer organization,orchestrating narrative-driven events and providing training and mentorship to foster player competence and engagement● Designed and executed interactive modules to acclimate players, ensuring event readiness, while alsoimplementing post-event… Show more Responsible for maintaining player database, writing orientation modules, and being a friendly point of contact for new players. ● Led onboarding and orientation for new players in a longstanding (20+ year) volunteer organization,orchestrating narrative-driven events and providing training and mentorship to foster player competence and engagement● Designed and executed interactive modules to acclimate players, ensuring event readiness, while alsoimplementing post-event follow-ups to encourage re-engagement and maintain a vibrant community dynamic● Maintained and managed extensive database of player profiles, keeping them standardized & up to date● Developed and documented rule sets for the events, ensuring clarity, fairness, and structured framework for participant interaction Show less

Wayne, New Jersey, United States

Responsible for leading the Customer Service team & other front end obligations.● Managed customer service desk, keyholder, collected/counted tills and managed shifts/breaks.● Keyholder, responsible for assisting several departments ● Collected and counted tills, handled shifts/breaks, trained staff ● Resets/planograms; sets between 4ft-60ft

Interdisciplinary Bachelor'S In Financial Forensics/Cybercrime, Finance, General

Interdisciplinary Associates In Sociology/Computer Science, Information Technology