Shelby Barrett Email & Phone Number

Bixby, Oklahoma, United States

- Promotion from Customer Service Representative within 6 months- Managing accounts receivable and ensuring timely payment for business-to-business (B2B) customers- Communicating with customers, resolve billing issues, and collecting outstanding payments- Managing and maintaining an Accounts Receivable Portfolio within Benchmarks of Delinquent percentages- Collecting outstanding invoices- Working with various collection reports in ERP- Processing account closure… Show more - Promotion from Customer Service Representative within 6 months- Managing accounts receivable and ensuring timely payment for business-to-business (B2B) customers- Communicating with customers, resolve billing issues, and collecting outstanding payments- Managing and maintaining an Accounts Receivable Portfolio within Benchmarks of Delinquent percentages- Collecting outstanding invoices- Working with various collection reports in ERP- Processing account closure documentation- Performing daily administrative duties- Identifying issues attributing to account delinquency- Researching unidentified payments and resolve for proper applications- Placing accounts on credit holds, or releases- Recommending bad debt write-offs and provide proper documentation.- Running various reports throughout the month gathering data on several objectives and progress Show less

Mcalester, Oklahoma, United States

- Processing the monthly utility billings in a timely fashion.- Assisting residents with questions regarding their utility bills.- Utilizing specified utility software programs and working with Microsoft Office.- Creating Notification Cards and Shut off Notices.- Making proper adjustments to water and sewer accounts.- Refunding residents any type of credit reflected on their water and sewer accounts,when necessary.- Assisting homeowners water bill inquires and set up… Show more - Processing the monthly utility billings in a timely fashion.- Assisting residents with questions regarding their utility bills.- Utilizing specified utility software programs and working with Microsoft Office.- Creating Notification Cards and Shut off Notices.- Making proper adjustments to water and sewer accounts.- Refunding residents any type of credit reflected on their water and sewer accounts,when necessary.- Assisting homeowners water bill inquires and set up payment plan options if needed. - Responsible for processing and collections returned checks.- Answering questions and processed requests regarding many municipal services andfees.Reason for leaving: Relocation to Tulsa, OK Show less

Mcalester, Oklahoma, United States

- Began in Customer Service and was promoted within 6 months to Store Manager.- Ensuring loan applications are complete, accurate and verified to maintain propercustomer files.- Explaining contracts to customers and ensuring all necessary documents arecompleted and signed by both parties to meet federal, state and local requirements. - Producing consistent customer growth through.- Supervising all phases of account management to meet minimum revenuerequirements.-… Show more - Began in Customer Service and was promoted within 6 months to Store Manager.- Ensuring loan applications are complete, accurate and verified to maintain propercustomer files.- Explaining contracts to customers and ensuring all necessary documents arecompleted and signed by both parties to meet federal, state and local requirements. - Producing consistent customer growth through.- Supervising all phases of account management to meet minimum revenuerequirements.- Responsible for satisfactory audit scores.- Supervising cash handling and bank deposits.- Demonstrating ability in problem solving and negotiations.- Marketing and establishing referral partners that lead to sales increases. - Demonstrating organization and time management skills.Reason for leaving: Store Liquidation due to Covid-19 Show less

Mcalester, Oklahoma, United States

- Greet and welcome guests in person and on phone; answer and direct inquiries to designated department.- Answered high volume of phone calls, booked appointments, and greeted clients.- Maintain log books, including sign-in/out logs, front desk expenditures, and calls received.- Pick up and sort daily incoming correspondence and deliver sorted mail to addresses.- Calculated bills for services rendered and collected and processed customer payments.- Balanced monthly vendor… Show more - Greet and welcome guests in person and on phone; answer and direct inquiries to designated department.- Answered high volume of phone calls, booked appointments, and greeted clients.- Maintain log books, including sign-in/out logs, front desk expenditures, and calls received.- Pick up and sort daily incoming correspondence and deliver sorted mail to addresses.- Calculated bills for services rendered and collected and processed customer payments.- Balanced monthly vendor statements and closed monthly sales invoices.- Develop and utilize effective filing and retrieval systems, and maintain office supplies by placing orders and evaluating new products.- Manage front office reception area by cleaning and organizing desk and visitor lobby.Reason for leaving: Found a better employment opportunity. Show less

Durant, Oklahoma, United States

- Customer service focused on the DirecTV campaign - Answering inbound calls from a que- Building a rapport with potential customer and clients to increase sales- Team building to complete monthly and quietly sales quotas- Customer retention and de-escalation Reason for leaving: Relocated to McAlester, OK