Shelby Mitchell, Mba (She/Her)

Shelby Mitchell, Mba (She/Her) Email and Phone Number

CPACC | Founder, The CX Café Blog | Universal & Inclusive Design Enthusiast | Keynote Speaker | Brand & UX Strategist @ Discover Financial Services
Shelby Mitchell, Mba (She/Her)'s Location
Greater Chicago Area, United States, United States
About Shelby Mitchell, Mba (She/Her)

A seasoned digital marketing expert, I thrive helping marketers leverage technology to gain better customer insights and develop strategic plans for creating more inclusive customer experiences. An effective cross-functional leader and project manager, I have had the good fortune to showcase my work across the organization, including to C-suite leadership. Over the past several years I have worked to bring marketing and technologies together to better enable effective dialog between the organization and its customers. Recently, I have had the opportunity to work in customer experience insights and form strategies for developing inclusive customer experiences.I always have 5 minutes. PM me if you want to connect.

Shelby Mitchell, Mba (She/Her)'s Current Company Details
Discover Financial Services

Discover Financial Services

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CPACC | Founder, The CX Café Blog | Universal & Inclusive Design Enthusiast | Keynote Speaker | Brand & UX Strategist
Shelby Mitchell, Mba (She/Her) Work Experience Details
  • Discover Financial Services
    Head Of Digital Accessibility
    Discover Financial Services Aug 2022 - Present
    Riverwoods, Il, Us
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  • Discover Financial Services
    Associate Product Manager - Marketing E-Business
    Discover Financial Services Jan 2018 - Aug 2022
    Riverwoods, Il, Us
    View
  • Discover Financial Services
    Project Manager, Marketing E-Business
    Discover Financial Services Nov 2014 - Jan 2018
    Riverwoods, Il, Us
    View
  • Discover Financial Services
    Sr. Associate, Marketing E-Business
    Discover Financial Services Nov 2013 - Nov 2014
    Riverwoods, Il, Us
    View
  • The Cx Cafe
    Founder & Chief Blogger
    The Cx Cafe Jun 2020 - Present
    Sharing customer experience insights and trends in an easy to digest format for the customer experience enthusiast.Showcasing exceptional customer experiences... and some not so great customer experiences
    View
  • University Of Richmond
    Customer Experience Advisory Counsil Member
    University Of Richmond Jan 2022 - Present
    University Of Richmond, Va, Us
    View
  • The Customer Of The Future Course
    The Customer Of The Future Course Certified
    The Customer Of The Future Course Oct 2020 - Present
    View
  • The George Washington University School Of Business
    Customer Experience Advisory Council Member
    The George Washington University School Of Business Oct 2021 - Jan 2022
    Washington, D.C., Us
    View
  • Fathom Communications
    Account Supervisor
    Fathom Communications May 2012 - Sep 2013
    ◊ Strategy Development◊ Competitive Analysis◊ Market Research◊ Brand Development◊ Team Coaching & Mentoring◊ Program Management
  • Sears Holdings Corporation
    Loyalty Marketing Communications Planner
    Sears Holdings Corporation Aug 2011 - May 2012
    Chicago, Il, Us
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  • Sears Holdings Corporation
    Digital Business Account Manager / Marketing Manager
    Sears Holdings Corporation Aug 2009 - Aug 2011
    Chicago, Il, Us
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  • Ogilvy & Mather
    Program Manager, Sears Holdings Account
    Ogilvy & Mather Oct 2008 - Aug 2009
    New York, Ny, Us
    ◊ Cross-functional Team Management◊ Client Relationship Management◊ Estimate Development◊ Project Plan Development
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  • Ogilvy & Mather
    Account Executive, Ibm Account
    Ogilvy & Mather Mar 2008 - Oct 2008
    New York, Ny, Us
    ◊ Strategy Development◊ Project Brief Development◊ Project Management◊ Client Relationship Management◊ Media Plan Strategy◊ Finance Management◊ TV, Radio, Print & Digital Advertising◊ Assistant Account Executive Training & Mentoring
    View
  • Ogilvy & Mather
    Assistant Account Executive, Ibm Account
    Ogilvy & Mather May 2006 - Mar 2008
    New York, Ny, Us
    ◊ Project Brief Development◊ Project Update Communications◊ Market Research
    View
  • Kmiz-Tv (Npg Of Missouri)
    Production Assistant
    Kmiz-Tv (Npg Of Missouri) 2003 - 2006
    Columbia, Missouri, Us
    View

Shelby Mitchell, Mba (She/Her) Education Details

  • Loyola University Chicago
    Loyola University Chicago
    Certificate Of Business Intelligence And Data Warehousing
  • Loyola University Chicago
    Loyola University Chicago
    Marketing
  • University Of Missouri-Columbia
    University Of Missouri-Columbia
    Advertising/Strategic Communications

Frequently Asked Questions about Shelby Mitchell, Mba (She/Her)

What company does Shelby Mitchell, Mba (She/Her) work for?

Shelby Mitchell, Mba (She/Her) works for Discover Financial Services

What is Shelby Mitchell, Mba (She/Her)'s role at the current company?

Shelby Mitchell, Mba (She/Her)'s current role is CPACC | Founder, The CX Café Blog | Universal & Inclusive Design Enthusiast | Keynote Speaker | Brand & UX Strategist.

What schools did Shelby Mitchell, Mba (She/Her) attend?

Shelby Mitchell, Mba (She/Her) attended Loyola University Chicago, Loyola University Chicago, University Of Missouri-Columbia.

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