Shelby Duncan Email & Phone Number

California, United States

Menlo Park, Ca, Us

Led and operationalized financial transformation effort to deploy an automated and scalable budget management system, allowing the business to dynamically reallocate underspent funds without making project tradeoffs for $MMM budgetLed collaborative, strategic efforts across the Program Management, Product Management, and Engineering functions supporting Presence Platform to improve Developer retention and satisfaction

Menlo Park, Ca, Us

Drove and rationalized rhythms of business on behalf of the XR Tech VP and 1.5k person org to optimize program, product, and operational processes to surface and resolve key escalations, accelerate cycle time for decision-making, and improve focus time for engineersDesigned, implemented, and oversaw management of the XR Tech New Technology Innovation (NTI) portfolio of projects in collaboration with the VP of Architecture to evaluate big bet technology risks while ensuring execution, mitigation of technical risk, and improving customer and developer benefits.

Menlo Park, Ca, Us

Defined the multi-year Mobile Device Management Strategy for Meta; established a portfolio of 40+ projects to be completed in the next two years in partnership with 15+ XFN stakeholders to enable Meta’s corporate strategy securely and at scaleDesigned and led the implementation of program and project management capabilities across the six CPE teams, resulting in the group's project completion rate more than doubling in less than six monthsProactively identified the need to support the Client Platform Engineering team through establishing the Platform Programs team; scoped, designed, and launched the operationally-driven program in four weeks with no additional resources, which doubled internal partner and customer satisfaction within six months

Menlo Park, Ca, Us

Led the development and execution of the Infrastructure Solution Program’s strategy across 20 cross-functional partners resulting in $MM+ delivered impactIncreased awareness and demand for the Infrastructure Solutions Program resulting in a 192% increase for project support and doubling headcount for the team in three monthsEstablished the project management methodology, framework, and tools to be leveraged by junior resources under management, resulting in the ability to scale the program from nine active projects to 18 active projects in three months with an improved time to value rate of 56%Created the Key Performance Indicator framework for the program and measured an average customer satisfaction rate of 90% for project support and execution across the portfolio

I support small and medium business owners in designing, launching, and executing strategic plans so that they can grow their business in alignment with their ethics. In addition, I provide ongoing support to provide assurance that key strategic objectives are met.

Chicago, Il, Us

Led a 16-person team to deliver a multi-million ERP Modernization project which included system design and implementation, organizational redesign, process optimization, and Finance Operations KPI Reporting for a large not-for-profit. Redesigned the engagement methodology for the NetSuite Implementation practice to incorporate project and change management capabilities and benefits realization activities, increasing the team’s win rate Mentored eight team members to develop project, change, and engagement management skill sets to scale the NetSuite practice, increasing engagement profitability over a six-month period.

Chicago, Il, Us

Established the operational infrastructure required to monetize the firm’s Microsoft Gold Partnership relationship resulting in the creation of a multi-million-dollar recurring revenue stream.

Chicago, Il, Us

Designed and implemented target operating model which established the organization’s product management function leading to the creation of three applications, generating source of recurring revenue in twelve months.Responsible for establishing and managing the operational routines associated with hiring, performance management, diversity and inclusion, budget management, marketing, sales development, and ideation facilitation.Accountable for allocation of$MM capex budget based on the design and implementation of an opportunity evaluation model and framework to assess viability and profitability of service and produce recommendations.

Chicago, Il, Us

Designed and implemented a Microsoft Office 365 Intranet Solution on behalf of a large construction company to launch their digital transformation and content management program.Developed and executed the Digital Innovation and Analytics go-to-market strategy in six weeks with limited resources and no budget, resulting in a 20% increase in sales over three months.

Chicago, Illinois, Us

Led audits assessing the risk and control framework for the Bank’s Comprehensive Capital Analysis and Review (CCAR) response including: data governance, data management, data quality, integrity and lineage.

Chicago, Illinois, Us

Created and managed the Vulnerability Management Program which encompassed five Enterprise-wide projects exceeding $10M and a set of standards and policies to improve compliance with the Bank’s Technology Management Lifecycle Plan.Responsible for executing $13M technology project portfolio supporting the Enterprise Information Security, Business Continuity, Fraud Prevention, and Investigations functions.Developed the Program Management methodology adopted by the Enterprise Project Office which facilitated resource and capacity planning, capital project planning, and consistent project reporting to align with regulatory requirements.

Consulted with Masaka Elders’ staff to determine organizational weaknesses which ultimately resulted in the decision to implement a mobile money initiative to increase the repayment and savings rate for the institution.Wrote and translated 50-page financial literacy manual that contained information on book-keeping and accounting skills, business planning, goal setting strategies, savings, as well as information on how to utilize MTN Mobile Money services through Masaka Elders’ SACCO.

Master Of Business Administration - Mba, Finance, Strategy, Leadership And Change Management

Bachelor Of Arts, Economics And International Relations