Shelby Fritsche Email & Phone Number

Austin, Texas, United States

Austin, Texas

· Analyze and solve client hardware and software issues related to EMR applications via remote access software like Bomgar.· Support and maintain various clinical interfaces that utilize HL7.· Install and troubleshoot FTP connection to ensure the seamless transfer of HL7 files.· Train sales team on Atlas (online physician portal) lab ordering and results applications.· Create orders and result them out in a test environment to ensure the successful transfer of HL7 messages for bi-directional interfaces before turning the client to live.· Utilize Corepoint interface engine to manage the flow of ORM and ORU messages as well as edit and troubleshoot HL7 messages.· HIPAA certified

• Managed 6-10 full-time & contract website developers, designers, and internet marketing specialists. Personally responsible for 50 projects/customers, estimated the scope of projects and presented customers with a quote. Accounts ranged from $500-$10,000.• Met with company President to review projects, set short and long term goals, and established original concepts to grow territories and serve clients.• Ensured quality, on-time and on-budget delivery of client engagements. Prepared accurate scopes, resource requirements, pricing and reconciliation of time as projects advanced.• Established work processes that align delivery and implementation with the strategic objectives of the overall project, and ensure seamless delivery (cost, schedule, and time/materials) during all project phases. • Frequent client-facing time and the “go to” person to provide guidance and resolution.• Tested each website during and after the development stage to ensure quality assurance.• Negotiated contractor agreements and rates. Assisted in hiring and terminating employees.• Used basecamp.com, project management system to document and track projects.

• Reported to the Director and assisted with the daily operations of the library including: overseeing the supply budget, ordered new reference materials, and maintained the GIS library’s website.• Supervised and mentored 8-10 student workers and designed their projects and oversaw their progress. • Enjoyed helping faculty, students, and staff learn how to use the GIS library, locate appropriate maps, reference books, and ArcGIS software.

• Trained call center technicians on remotely supporting customers via phone on hardware support. Problem solved customers’ issues with laptops, routers, wireless modems, plasma televisions, dial-up internet and other devices.

Health Information Technology And Health Information Exchange Certificate, Spring 2014, Health Information Technology

• Intensive 9-week full time program that provides a comprehensive overview of the fundamentals of health IT and hands-on experience.

Bachelor Of Arts (B.A.), Geographic Information Systems

Associate Of Arts (A.A.), Business/Commerce, General