Shelby F. Email and Phone Number

Support the Greater West Divisional Director of Community Business & Devlopment, as well as, National initiatives. Work closely with the Greater West Community Managers to help create, execute and achieve Community initiatives across the Greater West footprint.

Provide day-to-day support to the Greater West Divisional Director and 5 Regions: Northwest, Southwest, Mountain, Texas South Central and North Texas Austin. I support by conceptualizing, creating and executing big or small initiatives and projects. The goal is to help the Division and firm be profitable, employee focused, and client obsessed. Based on my prior experience I bring the voice, eyes and ears of the branches to the Divisional level to help grow and retain talent. I help my Divisional Director get more proximate with all lines of business to achieve results in all metrics of our scorecard.Work directly with Finance, HR and Branch ControlsPartner and support other Divisional Directors and their support teams in different lines of businessesCompiles data, reports, and analytics to support the performance of the teamAssists in the scheduling, planning, and execution of key eventsDrives collaboration across the Field Support Execution team for the benefit of assigned Division; shares lessons-learned, best practices, and 'Community of Practice' tools and resourcesManages multiple small / medium projects or other program related initiatives, or one large project, with possible cross-department or LOB impactsDoes not directly manage, but leads project teams through project lifecycle from ideation to project execution, including the approval and demand management process, and ensures quality and timeliness of project completionDirects activities, monitors details, and sets prioritiesEscalates project issues and risks appropriatelyReviews root cause analysis and recommends solutionsIdentifies and documents best practicesIndependently develops value-adding business solutionsPrepares standard and ad hoc management reports and presentationsFacilitates business analysis and process mappingLeverage Branch Manager experience to share insight, ideas and overall perspective from the branches

I was asked by my Market Director to represent the Plano Market by joining the Dallas Culture Council. This role is a additional responsibility to my current position, Branch Manager and Mentor to New Branch Managers and Lead Teller Operation Specialists. Being apart of the Culture Council means I'm the liaison between upper management to all Plano Branches. To formally lead communications, participation and engagement to all Plano Branch Culture Champions to ensure any branch projects, education, volunteer activities, career workshops and news relating to the firm is being delivered around Diversity and Inclusion. I am also the creator of the monthly Culture Newsletter that gets published and sent to the entire DFW-Greater West Texas JPMorgan Chase footprint.

I was handpicked by upper management to become a Mentor Manager in September 2015. I help train all Branch Manager and Lead Teller Operations Specialists Trainees for 30 days or more, in my branch. After completion of the program I sign off on the Trainee so they can move on and graduate.

I'm a natural leader. I do whats right for customers and colleagues and inspire others to do the same. I motivate and lead my team to create great customer experiences that cultivate long-lasting relationships. As a Branch Manager, I'm responsible for creating an environment that delivers an exceptional experience for both customers and employees. I determine the success of my branch by identifying and hiring top talent; developing each member of my team to his/her fullest potential; setting a clear direction for the branch; creating great partnerships within Chase and the community at large - all while maintaining a focus on our customers. As a Branch Manager I set the tone for the branch. I leverage my leadership and communication skills to: Actively identify, coach, develop, motivate and support employees so that they can provide superior service to every customer.* Set clear objectives for the branch and for each employee, and monitor progress and track results* Improve revenues and expenses and grow the business, while exceeding customer expectations* Ensure that the branch team complies with policies, procedures and regulatory banking requirements* Establish and maintain effective relationships with customers, business partners, staff and members of the community.* Outstanding leadership experience, with a proven, successful record of coaching and mentoring employees to improved results.* Ability to understand and interpret a P&L* Excellent interpersonal, verbal and written communication skills.* Superb probing, analytical, problem-solving and decision-making abilities* Demonstrated commitment to operational integrity, policies, procedures, and regulatory banking requirements.* Strong community involvement and/or experience building partnerships with local businesses and organizations* Ability to plan and manage staffing to meet changing Branch and customer.