Shelby Matteck Email & Phone Number

Texas, United States

• Provided exceptional customer service to Defined Contribution participants via inbound and outbound phone correspondence• Successfully exceeded departmental KPIs and metrics related to personal performance; consistently received top box surveys indicating client satisfaction• Regularly consulted by colleagues for guidance related to work functions and resources• Quickly and accurately submitted work items for back office processing with minimal errors

Dallas, Texas, United States

• Effectively oversaw customer service department at a premier luxury linen company• Established performance metrics and service levels to better align customer service department withorganizational goals• Recruited, interviewed, hired, and ensured training of highly effective customer service team• Drafted, implemented, and executed policies and procedures to facilitate a quality customer service experience• Regularly consulted as a subject matter expert to all departments for internal processes, policies, and software

Dallas, Texas, United States

• Provided exceptional customer service to internal and external customers via phone, email, and chat• Accurately and expeditiously processed customer quotes, orders, revisions, issues, and inquiries according toestablished policies and procedures• Acted as a liaison between the customer service department and other divisions in the company

Dallas, Texas, United States

• Analyzed goods and recommended pricing based on historical sales and market research• Acted as a liaison for external buyers, suppliers, and logistics with regard to purchase order fulfillment• Researched and presented potential product to internal sales department leaders

Dallas County, Texas, United States

• Updated and maintained high volume of product metadata in ERP system• Verified and matched inbound international and domestic shipments to appropriate documents to ensure accurate inventory• Identified, researched, and corrected inventory variances via cycle counts

Dallas, Texas, United States

• Responsible for data entry, invoicing, reconciliation, and account analysis for multiple general ledger accounts• Created and documented all policies and procedures for accounts receivable department• Accurately updated and managed all trade account customer records

Dallas, Texas, United States

• Provided excellent customer service to internal and external customers via phone and email• Ensured all orders were in stock, correctly entered, and shipped out within targeted time frame• Facilitated customer returns, exchanges, and resolution of any issues experienced