Shelby Matteck

Shelby Matteck Email and Phone Number

Transaction Processing Representative III @ Fidelity Investments
Texas, United States
Shelby Matteck's Location
Dallas-Fort Worth Metroplex, United States
Shelby Matteck's Contact Details

Shelby Matteck work email

Shelby Matteck personal email

n/a
About Shelby Matteck

Shelby Matteck is a Transaction Processing Representative III at Fidelity Investments.

Shelby Matteck's Current Company Details
Fidelity Investments

Fidelity Investments

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Transaction Processing Representative III
Texas, United States
Website:
fidelity.com
Employees:
83148
Shelby Matteck Work Experience Details
  • Fidelity Investments
    Transaction Processing Representative Iii
    Fidelity Investments
    Texas, United States
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  • Fidelity Investments
    Transaction Processing Representative Ii
    Fidelity Investments Aug 2024 - Present
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  • Fidelity Investments
    Multi-Channel Financial Associate I - Defined Contribution
    Fidelity Investments Jun 2023 - Aug 2024
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  • Fidelity Investments
    Financial Customer Associate
    Fidelity Investments Oct 2022 - Jun 2023
    • Provided exceptional customer service to Defined Contribution participants via inbound and outbound phone correspondence• Successfully exceeded departmental KPIs and metrics related to personal performance; consistently received top box surveys indicating client satisfaction• Regularly consulted by colleagues for guidance related to work functions and resources• Quickly and accurately submitted work items for back office processing with minimal errors
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  • Peacock Alley
    Customer Experience Manager
    Peacock Alley Sep 2021 - Sep 2022
    Dallas, Texas, United States
    • Effectively oversaw customer service department at a premier luxury linen company• Established performance metrics and service levels to better align customer service department withorganizational goals• Recruited, interviewed, hired, and ensured training of highly effective customer service team• Drafted, implemented, and executed policies and procedures to facilitate a quality customer service experience• Regularly consulted as a subject matter expert to all departments for internal processes, policies, and software
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  • Peacock Alley
    Relationship Management Associate
    Peacock Alley Sep 2020 - Sep 2021
    Dallas, Texas, United States
    • Provided exceptional customer service to internal and external customers via phone, email, and chat• Accurately and expeditiously processed customer quotes, orders, revisions, issues, and inquiries according toestablished policies and procedures• Acted as a liaison between the customer service department and other divisions in the company
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  • Peacock Alley
    Assistant Buyer
    Peacock Alley Jul 2019 - Mar 2020
    Dallas, Texas, United States
    • Analyzed goods and recommended pricing based on historical sales and market research• Acted as a liaison for external buyers, suppliers, and logistics with regard to purchase order fulfillment• Researched and presented potential product to internal sales department leaders
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  • Peacock Alley
    Inventory Control Specialist
    Peacock Alley Dec 2017 - Jul 2019
    Dallas County, Texas, United States
    • Updated and maintained high volume of product metadata in ERP system• Verified and matched inbound international and domestic shipments to appropriate documents to ensure accurate inventory• Identified, researched, and corrected inventory variances via cycle counts
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  • Peacock Alley
    Accounts Receivable Specialist
    Peacock Alley Nov 2015 - Dec 2017
    Dallas, Texas, United States
    • Responsible for data entry, invoicing, reconciliation, and account analysis for multiple general ledger accounts• Created and documented all policies and procedures for accounts receivable department• Accurately updated and managed all trade account customer records
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  • Peacock Alley
    Ecommerce Specialist
    Peacock Alley Oct 2013 - Oct 2015
    Dallas, Texas, United States
    • Provided excellent customer service to internal and external customers via phone and email• Ensured all orders were in stock, correctly entered, and shipped out within targeted time frame• Facilitated customer returns, exchanges, and resolution of any issues experienced
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Shelby Matteck Education Details

Frequently Asked Questions about Shelby Matteck

What company does Shelby Matteck work for?

Shelby Matteck works for Fidelity Investments

What is Shelby Matteck's role at the current company?

Shelby Matteck's current role is Transaction Processing Representative III.

What is Shelby Matteck's email address?

Shelby Matteck's email address is sh****@****ley.com

What schools did Shelby Matteck attend?

Shelby Matteck attended Tarrant County College.

Who are Shelby Matteck's colleagues?

Shelby Matteck's colleagues are Jasmin Baeva, Caitlin O'hanley, Gnaneswar Reddy, Tim Humble, Rita Dicenso, James Gou, Reanne Clark.

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