Shelby Ayala (Medrano) Email & Phone Number

• Uses effective communication skills to guarantee high quality service and accuracy of policies and premiums to meet the clients needs• Interacts with underwriters daily to properly translate the needs of the client• Exceeds goals of production of policies per day and quality of policies and premiums

• Enhanced attorney effectiveness by providing information-management support; representing the attorney to clients and others.• Problems solved efficiently and effectively with clients telephonically using the highest quality of customer service and care to ensure lasting relationships.• Represented attorney by communicating and obtaining information; following-up on delegated assignments.• Produced information by transcribing, formatting, inputting, editing, retrieving, copying, and transmitting text, data, and graphics; coordinating case preparation.• Maintained attorney calendar by planning and scheduling conferences, teleconferences, dispositions, and travel.

• Very close attention to detail and uses creative skills to transform venues into vision of the client• Worked closely with client and client’s family to ensure satisfaction and a stress free environment• Managed all vendors in an effective manner to communicate responsibilities and timelines• Worked extremely well under pressure and with crucial deadlines

• Solved customer problems in a fast-paced environment using effective communication, listening, and negotiation skills, creating and maintaining repeat clientele• Provide customer service that received compliments given to corporate• Provide leadership in training to other associates which lead to fellow associates promoting• Operate headset communication system by using experienced communication skills which lead to sufficient order taking

Bachelor Of Arts (Ba), Business (Legal Studies), Cum Laude

Activities and Societies: Phi Alpha Delta Pre-Law Fraternity

Doctor Of Psychology, 3.9

Education record

Activities and Societies: Soccer, Hearts Club, Wrestlerette