- Provides exceptional customer support by acting as the first point of contact for customers, ensuring prompt and effective resolution of their inquiries and issues.- Prioritizes and manages workload effectively to adhere to predefined service level agreements by consistently meeting response and resolution time targets.- Collaborates effectively and efficiently with internal teams (Build, Product, Technical Account Managers, Customer Success, Professional Services) to coordinate… Show more - Provides exceptional customer support by acting as the first point of contact for customers, ensuring prompt and effective resolution of their inquiries and issues.- Prioritizes and manages workload effectively to adhere to predefined service level agreements by consistently meeting response and resolution time targets.- Collaborates effectively and efficiently with internal teams (Build, Product, Technical Account Managers, Customer Success, Professional Services) to coordinate customer issues through resolution.- Assists in conducting product training sessions for customers - educates customers on how to maximize the utilization of Benchling's features, enabling and empowering them to achieve their desired outcomes effectively.- Diagnoses and resolves technical problems faced by customers regarding Benchling's software and provides clear and concise instructions for problem resolution.- Continuously improving technical skills and Industry knowledge. Show less

- Possesses a strong understanding of laboratory instruments, procedures, protocols and maintenance. - Performs a variety of complex and routine sample preparation and analysis procedures to quantitatively measure pharmaceutical and biopharmaceutical compounds in a variety of formulations and/or biological matrices for stability and analytical testing.- Trains on routine operation, maintenance and theory of analytical instruments, SOPs and regulatory guidelines.- Responsible for… Show more - Possesses a strong understanding of laboratory instruments, procedures, protocols and maintenance. - Performs a variety of complex and routine sample preparation and analysis procedures to quantitatively measure pharmaceutical and biopharmaceutical compounds in a variety of formulations and/or biological matrices for stability and analytical testing.- Trains on routine operation, maintenance and theory of analytical instruments, SOPs and regulatory guidelines.- Responsible for review and compilation of results and data comparison against SOP acceptance criteria, methodology, protocol and product specifications. Show less

- Responsible for successfully managing the implementation of a highly integrated Electronic Medical Record software system.- Built strong customer relationships to ensure implementation of consistent expectations.- Direct responsibility for effective project management by delivering a successful implementation to satisfy hospital operation management, increase ease of use for hospital staff, and provide financial stability for each organization.- Directed 20+ Principal Trainers and… Show more - Responsible for successfully managing the implementation of a highly integrated Electronic Medical Record software system.- Built strong customer relationships to ensure implementation of consistent expectations.- Direct responsibility for effective project management by delivering a successful implementation to satisfy hospital operation management, increase ease of use for hospital staff, and provide financial stability for each organization.- Directed 20+ Principal Trainers and mentored training team by developing training curriculum and monitoring and defining deadlines for training material.- Created and distributed a weekly training newsletter to enhance trainee comprehension of processes and procedures.- Lead customer facing, in system demos to provide insight and understanding of the software functionality/capabilities.- Executed design strategy and operational readiness meetings on a weekly basis by developing clear agendas and comprehensive supporting material. - Collaborated with the organizations VP’s, hospital/clinic managers and directors, hospital executives, analyst teams, Project directors and Implementation directors on a daily basis. - Coordinated tasks in a fast-paced environment with multiple priorities for successful project completion and task deadlines. Show less

- Develops and implements course work to teach individuals how to swim/understand water survival and safety- Manages and works with more than 35 individuals between the ages of 1 and 70- In charge of regular facility maintenance including chemicals, recording equipment, vacuums etc. - Trains and manages incoming employees

- Instructs others on the information and procedures essential for the day to day functioning of the lab and delegates tasks as necessary- Provides ongoing administrative support to multiple professors, driving organizational success through the management of daily lab preparation and set up- Monitors and maintains set up, organization and inventory of multiple laboratories- Tutors students in a variety of biology based subjects

- Help contribute to the growth and wellbeing of Lindenwood University's men's and women's swimming and diving teams- Participate at swim meets, practices and off the deck fundraisers- Help structure practices- Helps with communication and instruction for 50 college athletes

- Set up and monitored laboratory experiments while maintaining an organized and safe working environment - Maintained the day to day functioning of the lab, including collecting and organizing samples, maintaining cultures, growth media and lab supplies as well as inventory and data entry- Performed multiple lab assignments such as DNA extraction, PCR clean up and DNA sequencing

- Responsible for night shift pick-ups, security, facility maintenance and closing duties- Responsible for controlling and providing safety to more than 15 dogs at a time- Cleaned and organized kennels to maintain health and safety standards