Shelby Smith Email & Phone Number

Montgomery, Tx, Us

Cypress, Texas, United States

Cypress, Texas, United States

Houston, Texas Area

Administrative Functions:• Move funds between bank accounts by creating and initiating wires for management approval• Pull check copies from different bank accounts as requested• Maintain appropriate organization of group ran inbox• Key data into systems accurately using 10-keypad• Maintain contact with bank employees to Customer Service:• Answer Escrow Accounting Customer Service Line and assist clients, escrow officers, and bank with necessary questions.• Research customer issues and provide necessary information and documentation when applicable.• Respond to emails in a timely and courteous manner.Achievements:• Maintained Incoming Wires department single-handedly during loss of staff

Fayetteville, North Carolina Area

Administrative Functions:• Coordinating the information collection to finalize a sale of property• Review Title Commitment ordered by Junior Escrow Officer for accuracy. • Aid Junior in the correction of title issues such as liens, judgements, incorrect legal descriptions, etc.• Calculate proration of taxes, interests, and HOA dues • Understand payoff letters and collect correct fees, to include per diem when necessary• Review contracts to ensure closing disclosure aligns with agreed-upon terms.• Ensure accuracy of fees being collected on settlement statement• Assemble the necessary documents to prepare a file for closing• Verify legal documents prior to recording with Register of Deeds• Collects and disburse funds accordinglyCustomer Service:• Understand the closing process in thorough detail to be able to explain the processes to customers and agents.• Answer customer questions regarding fees within the closing disclosures provided to clients.• Maintain contact with agents, lenders and clients throughout the closing process.• Develop relationships with agents to ensure future collaborations.Achievements:• Headed a closing team, closing an average of 45-50 transactions per month.

Fayetteville, North Carolina Area

Administrative Functions:• Maintain neat, clean and organized desk space.• Enter customer information into SoftPro (industry specific software)• Scan and copy file documents and email to agents and customers as needed.• Schedule closings and consults with multiple attorney schedules• Open new contracts and order title searches for closings• Enter title search information once received• Request assistance from Senior Escrow Officers and Attorneys regarding title problems• Order payoff statements and HOA dues for each closing• Assist Senior Escrow Officer with balancing Settlement Statements and Funding Closings• Organize, file, and distribute closing checks and documents.Customer Service:• Answer telephone in courteous manner and direct calls appropriately.• Respond to emails promptly and provide necessary information.• Maintain line of communication between attorneys, lenders, clients, and agentsAchievements:• Increased position and responsibility within company twice within time of employment

Fayetteville, North Carolina

Administrative Support:Verify amounts and input vendor invoices into industry specific software (Appfolio).Review signed leases and rental application and input tenant information into database.Scan, copy and fax documents as needed and attach to necessary files.File all invoices into proper folders, in numerical order.Maintain tidy and organized desk space, allowing for an efficient work environment.Call vendors to clarify invoices, amounts and work completed when questions arise.Financial Support:Enter checks and money orders submitted by tenants and owners for payments.Complete bank deposit slips, enter deposits into software and prepare deposit bags.Ensure all deposits are accurate and free of errors; Confirm all checks are present and amounts have been entered correctly.Customer Service:Answer company phone with courteous and polite mannerHelp tenants, owners and vendors with questions regarding accounts and verify understanding of everything that has been billed or paid.Send letters to owners and tenants as needed.

Dongducheon, Gyeonggi-Do, Korea

Customer ServiceDelivered above standard customer service by greeting customers in a courteous manner and providing accurate and up-to-date information about DEERS System and pertaining information. Answered main telephone, ascertained nature of call, and provided desired information or service. Scanned customer documentation and created identification cards when necessary. Completed all customer transactions in a timely manner. Administrative SupportKept an accurate and up-to-date log of all customers helped. Maintained orderly filing system for all completed logs, invoices, and documentation. Completed calls to the support center to troubleshoot technical problems as needed. Maintained confidentiality about customer information and discussions. AchievementsReorganized and reordered all past documentation. Updated the filing system for all current paperwork. Ran DEERS office independently with zero customer complaints. Maintained security clearance to effectively complete my duties.

Greenville, South Carolina Area

Customer ServiceDelivered above standard customer service by greeting customers in a courteous manner and providing accurate and up-to-date information about available services. Answered main telephone, ascertained nature of call, and provided desired information or service. Prepared and curbside delivered customers’ orders.Cash HandlingManaged and utilized an electronic cash register system and calculator to compute and record individual transactions for customers.Entered data into predefined categories for statistical reports and tracking of income data.Administrative SupportReconciled cash payments from servers with cash register records each evening. Processed end of night paperwork and completed cash deposits after closing. AchievementsCreated an efficient and effective new procedure for curbside service by utilizing a two person system to bag and deliver orders in a timely and organized manner. Instituted more structured staff schedule to allow ToGo Specialists equal and steady hours.Trained more than 25 new employees on policies and procedures, use of cash register, waiting tables, and paperwork processing.

Rock Hill, South Carolina

Customer ServicePlaced calls to South Carolina citizens in a polite fashion. Persuaded citizens to complete political surveys by engaging in upbeat and charismatic conversation with target citizens. Administrative SupportTransferred designated calls to superiors. Input data into predefined categories for statistical reports.

Greenville, South Carolina Area

Customer ServiceDelivered above standard customer service by greeting customers in a courteous manner and providing accurate and up-to-date information about available services. Answered main telephone, ascertained nature of call, and provided desired information or service. Prepared and plated customers’ orders.Cash HandlingManaged and utilized an electronic cash register system and calculator to compute and record individual transactions for customers.Diversity within RestaurantObtained working knowledge of multiple positions within the restaurant. Attended meetings periodically to further knowledge of new and changing products and standards.

Bachelor Of Science (B.S.), Human Resource Management

• Completed ‘Employment Law’, 'Ethical Situations in Business’, 'Fundamentals of Marketing and Business Communication' • Completed all.

Bachelor Of Science (Bs), Business Administration And Management, General

Relevant Coursework, Licenses and Certifications: Completed public speaking with an A.

Bachelor Of Science (Bs), Business Administration And Management, General

Relevant Coursework, Licenses and Certifications: Completed business administration class with a B plus. Completed all Microsoft Office.