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Shelby Saylor Email & Phone Number

Customer Experience | Business Development | Hype Woman at Les Mills US (LMUS)
Location: Cleveland, Ohio, United States 16 work roles 2 schools
1 work email found @ymcahouston.org 1 phone found area 216 LinkedIn matched
✓ Verified August 2026 4 data sources Profile completeness 100%

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Work email s****@ymcahouston.org
Direct phone (216) ***-****
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Current company
Role
Customer Experience | Business Development | Hype Woman
Location
Cleveland, Ohio, United States

Who is Shelby Saylor? Overview

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Quick answer

Shelby Saylor is listed as Customer Experience | Business Development | Hype Woman at Les Mills US (LMUS), based in Cleveland, Ohio, United States. AeroLeads shows a work email signal at ymcahouston.org, phone signal with area code 216, and a matched LinkedIn profile for Shelby Saylor.

Shelby Saylor previously worked as Business Development Manager | YMCA & Non-Profits at Les Mills Us (Lmus) and National Customer Experience Manager | YMCAs at Les Mills Us (Lmus). Shelby Saylor holds Master Of Education (M.Ed.), Kinesiology And Exercise Science from Cleveland State University.

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Email format at Les Mills US (LMUS)

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{first}.{last}@ymcahouston.org
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Profile bio

About Shelby Saylor

As a Business Development Manager at Les Mills US (LMUS), I leverage my leadership and wellness experience to create and execute strategic plans for YMCA and other nonprofit partners. I have over a decade of experience in customer experience, business development, and executive leadership in the fitness industry.I am passionate about coaching and supporting my co-workers and clients to achieve their goals and change lives through wellness. I have a proven track record of generating revenue, increasing retention, and improving quality for my accounts, as well as leading and developing teams. I have also contributed to multiple publications as an expert opinion on fitness topics and trends. I am motivated by the mission and vision of LMUS and the nonprofits I work with, and I strive to make a positive difference in the communities I serve.

Listed skills include Personal Training, Wellness Coaching, Public Speaking, Teamwork, and 26 others.

Current workplace

Shelby Saylor's current company

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Les Mills US (LMUS)
Les Mills Us (Lmus)
Customer Experience | Business Development | Hype Woman
AeroLeads page
16 roles

Shelby Saylor work experience

A career timeline built from the work history available for this profile.

Business Development Manager | Ymca & Non-Profits

Current

Chicago, Il, Us

As a Business Development Manager at Les Mills, I specialize in creating and maintaining relationships at all organizational levels—from part-time staff to C-level executives—through human-centered selling. I align our Les Mills Group Training System with your organization’s strategic goals, whether focused on KPIs, OKRs, or WIGs.I partner with national nonprofits, including YMCA, YWCA, JCCs, KROC Centers, and Parks and Recreation, to deliver impactful wellness solutions that engage communities and drive meaningful results.Challenges I often help solve: • Improving wellness professional recruitment strategies • Co-creating annual membership goals and strategies • Attracting a younger family member demographic • Enhancing marketing impact • Assisting in creating schedules that drive habit formation • Increasing member engagement • Upskilling program director teams • Collaborating with boards of directors • Enhancing wellness-based philanthropy efforts • Planning and promoting member engagement events and campaigns • Optimizing group training spend • Enhancing studio design • Integrating multigenerational programming to foster inclusivity and prevent the isolation of specific groupsWith a proven track record across diverse stakeholder levels, I help nonprofit organizations bridge their strategic priorities with Les Mills’ programs. Let’s connect to explore how we can create transformative experiences for your members!Key Skills: • Strategic Planning: Developing and implementing effective strategies to achieve organizational goals. • Delivering Results: Consistently meeting or exceeding performance targets. • Change Management: Guiding organizations through transitions to achieve desired outcomes. • Training and Development: Enhancing team capabilities through targeted learning initiatives. • Marketing: Crafting and executing campaigns that drive engagement and growth.Book Time With Me HERE: https://calendly.com/shelby-saylor

Nov 2023 - Present

National Customer Experience Manager | Ymcas

Chicago, Il, Us

Aug 2021 - Dec 2023

Owner

Ignite Ember

Business Development Consultant for small-mid size gyms, boutiques and crossfit locations in the Northeast Ohio region. Key Projects-Develop growth strategy and cost savings analysis for a new gym, spa and salon in the downtown Cleveland market based off current P&L and market data. Growth for one client exceeded 50K extra/month over a 12 month period.-Created strategy for brand awareness, ambassadors, sales team and client experience-Perform bi-annual quality control audit and detailed findings report with upgrades and recommendations. These recommendations resulted in a minimum of a 10% increase in revenue after a 6 month assessment. -Identified gaps in operating systems and drip campaign technology and lead change management discussions while switching software systems. -Recruit, manage and lead secret shopping team and focus groups. -Developed design thinking workshops to assess and adjust team dynamics, culture, promotional calendars, strengths, customer experience and areas of opportunity-Provided insight to current local events, networking opportunities and gaps in community needs that Trilogy can fill-Meet quarterly with Board of Directors and Investors to report back findings, provide recommendations based off Key Performance Indicators.

Mar 2018 - Oct 2022

Association Director Of Healthy Living

Houston, Texas, Us

Provides oversight of 25 departments across the Greater Houston Area. Responsible for a $13M revenue/expense dollar budget. Decreased salaries by $175K over 7 months through implementation and oversight of quality control measures. Examples include but are not limited to eliminating under performing programs, creating consistency amongst the brand and cross functional team development. Developed high level strategy for revenue growth, member engagement, member retention and quality improvement of Healthy Living programming. Drives revenue generation through social and assisted exercise including but not limited to Personal Training, Small Group Training and Specialty Group Exercise. Acquire, propose, coordinate and maintain relationships with corporate wellness contracts ranging from 15K-60k annually. Developed, trained and implemented SOPs that improve the member experience via high quality programming and customer service. Drives change management by leading with influence and relationship building. Hosts quarterly trainings with Full Time staff for professional development. Works in a team of service line specialists to create a 12 month annual promotional calendar that creates continuity between cross-functional departments and deceased promotional overlap. Lead marketing efforts & staff training for a $4.5M equipment purchase/installation across 16 YMCAs that took place over 14 days. Assisted in installation, floor plan layouts and member communication.Collaborates with marketing to enhance campaigns. Assists in co-producing video/photography content as well as copy for website/social media. Confidently represents The Y in PR interviews & understands the intricacies of broadcast television. Has prepped content for on air encounters. Has appeared on local TV shows 6+ times.

Jun 2018 - May 2020

Director Of Member Impact

Cleveland, Ohio, Us

Grew membership base by a net of 600+ units in 18 months resulting in over $482K in additional membership revenue. Provided strategic vision, change management and training that resulted in a staffing restructure that both optimized net margins in our human capital as well as increased the member experience. Engaged board members in the planning, resourcing and executing of events to support our YMCA's strategic initiatives culminating in over 150K in philanthropic giving between staff, community members and partners.Diligently worked with community partners such as Downtown Cleveland Alliance, Engage! Cleveland, Downtown Cleveland Resident Association and Destination Cleveland to engage Cleveland in expanding the impact of our mission on Cleveland residents. Directly supervised a team of 100+ ROCKSTAR part-time leaders including but not limited to Member Service Representatives, Personal Trainers, Wellness Consultants and Group Exercise Instructors.

Jan 2017 - Jun 2018

Association Director Of Personal Training

Cleveland, Ohio, Us

Oversight of all association wide Personal Training initiatives, standards, procedures and $7M budget. Accountable for 13 branches across Northeast Ohio. Management of full-time salaried staff.

May 2016 - Jun 2018

Instructor

The National Personal Training Institute Of Ohio

Worked with 3 cohorts of NPTI students in a 600 hour certification program. Instructed 4-5 hour lessons on various NASM and NSCA training methodologies including but not limited to Anatomy & Physiology, Bio-mechanics, Sales Models, Nutrition & Digestion, Exercise Programming, Childhood Obesity and more. Leveraged a combination of lecture based and practical teaching styles to ensure that students had the highest chance of passing their certification upon graduation

Jun 2017 - May 2018

Adjunct Professor

Cleveland, Ohio, Us

Nurtured the minds of 100+ students both online and in personLeveraged unorthodox and versatile teaching methods to meet students where they are at, regardless of their background. Instructed "Human Sexuality", "Introduction to Exercise Science" and Physical Education electives.

Jun 2017 - May 2018

General Manager Of Personal Training

Accelerated growth of social and assisted exercise programs 2 locationsGrew personal training sales to over $37K per month in new and retained clients, a 25% increase over 5 monthsBuilt a indestructible team through recruitment, training and development of 20 personal trainers who delivered on average 30 hours per week each in fitness servicesCreated standard operating procedures for General Managers of Personal Training at 5 clubs across Northeast Ohio and streamlined the on boarding process of said clubs. Successfully created additional revenue streams by launching dynamic small group training programs that differentiated from value add group exercise classes resulting in an additional $7K/monthResearched trends to asses market gaps resulting in a $52K purchase in fitness equipment for new club. Played a critical role both in project management and tactical implementation during the grand opening of a new club

Jun 2015 - May 2016

Wellness Coach

Chicago, Il, Us

Served as the Interim Wellness Director for 6 months and Interim Sports Director for 3 Months.

Jul 2013 - Aug 2014

Personal Trainer

Chicago, Il, Us

Sep 2011 - Aug 2014

Peer Mentor

Choose Ohio First Stem Program
Jul 2011 - Jun 2014
2 education records

Shelby Saylor education

Master Of Education (M.Ed.), Kinesiology And Exercise Science

Cleveland State University

B.S.Ed, Exercise Physiology

The University Of Akron
FAQ

Frequently asked questions about Shelby Saylor

Quick answers generated from the profile data available on this page.

What company does Shelby Saylor work for?

Shelby Saylor works for Les Mills US (LMUS).

What is Shelby Saylor's role at Les Mills US (LMUS)?

Shelby Saylor is listed as Customer Experience | Business Development | Hype Woman at Les Mills US (LMUS).

What is Shelby Saylor's email address?

AeroLeads has found 1 work email signal at @ymcahouston.org for Shelby Saylor at Les Mills US (LMUS).

What is Shelby Saylor's phone number?

AeroLeads has found 1 phone signal(s) with area code 216 for Shelby Saylor at Les Mills US (LMUS).

Where is Shelby Saylor based?

Shelby Saylor is based in Cleveland, Ohio, United States while working with Les Mills US (LMUS).

What companies has Shelby Saylor worked for?

Shelby Saylor has worked for Les Mills Us (Lmus), Ignite Ember, Ymca Of Greater Houston, Ymca Of Greater Cleveland, and The National Personal Training Institute Of Ohio.

How can I contact Shelby Saylor?

You can use AeroLeads to view verified contact signals for Shelby Saylor at Les Mills US (LMUS), including work email, phone, and LinkedIn data when available.

What schools did Shelby Saylor attend?

Shelby Saylor holds Master Of Education (M.Ed.), Kinesiology And Exercise Science from Cleveland State University.

What skills is Shelby Saylor known for?

Shelby Saylor is listed with skills including Personal Training, Wellness Coaching, Public Speaking, Teamwork, Program Management, Sales Management, Team Leadership, and Leadership.

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