As a virtual Chief Information Officer (vCIO), I specialize in helping organizations leverage technology to achieve their business objectives. With extensive experience in IT strategy and management, I collaborate closely with senior leadership to align technology initiatives with overall business goals.My expertise encompasses a wide range of areas, including infrastructure design and optimization, cybersecurity, cloud computing, software development, project management, and vendor management. Drawing on this knowledge, I develop and implement IT strategies that meet the organization's current needs and support its long-term growth and success.In addition to my technical insight, I excel at communication and collaboration. I work closely with organizational stakeholders to ensure technology initiatives align with business needs and priorities. I also guide and support internal IT teams, helping them stay up-to-date with industry trends and best practices.

As the Director Information Technology Operations of SS Tech Services, LLC, I collaborate with business owners and decision-makers to analyze and identify pain points and how to leverage technology stacks to address and provide solutions. Review business practices and determine if clients are utilizing technology best practices. Detect weak points in hardware and create a plan to replace hardware and refresh to ensure sustainable business continuity to support the strategic direction.► Advised a start-up company on the IT infrastructure required to lay a solid foundation ► Reduced the IT budget for a client by $10K by utilizing a different hardware vendor to accomplish objectives needed► Cultivate relationships with clients, vendors, and sub-contractors to fulfill out-of-scope needs► Analyzed where clients lacked proper IT coverage and implemented software or solutions to mitigate or resolve environmental issues

As the Chief Information Officer for Entry Technologies of North Texas, LLC, I spearheaded IT and service department training and best practices for technicians in the field as the customer-facing General Manager. Trained technicians in resolving common and complex IT problems at client sites using the OSI model. Implemented a ticket/service request system enabling clients to create service requests, trained staff on client responses, and provided response templates. Located sub-contractors to facilitate business growth and meet needs. Executed an end-user training program for clients to resolve common issues without a service request. Collaborated with technicians to develop training videos and how-to documents to upload to the knowledge base. Sourced new vendors to fulfill hardware needs and complete projects on time and within budget. ► Scaled the business from 6 to 18 employees, hiring office administrators, bookkeepers, access control, IT and field technicians, project managers, and permit officers► Automated inside the service request platform for service requests to flow through different departments to bill accordingly, increasing gross revenue from $60K to $160K in 14 months ► Migrated all job information to BuilderTrend for employees to use one platform to manage and coordinate each job – timekeeping, cost, access to job information, and correspondence to scale from 21 jobs running to 65► Implemented fleet tracking with preferred vendors to support vehicle growth from 4 to 10, automating alerts to send notifications in real-time to make vision-informed business decisions► Sourced new vendors to facilitate growth by cultivating strategic vendor relationships► Created a central cloud-based document repository for inter-office documents storage► Instituted a process to qualify low voltage ethernet and store the job data to provide to clients to fulfill contract obligations

As the IT Operations Manager for SS Tech Services, LLC, I consulted with medical clients to assess HIPAA compliance and develop plans to become and remain compliant. Set up alerts for clients to monitor issues in real-time and be proactive. Identified manual processes and determined the best way to leverage technology to improve process flow. Conceptualized and produced a strategy to capture and document eye surgery videos from the microscope and archive them for later use or documentation purposes.► Grew the business from 45 to 91 clients and sold the client list in October 2020► Sourced and implemented RMM utilities where 70% of issues could be resolved remotely► Managed up to 650 endpoints comprised of client stations, servers, and managed phones► Overhauled the networking stack of firewall, switches, and APs at 4 local water parks to accommodate new POS and guest systems and implemented failover WAN connections, completing the project in 60 days at all 4 parks► Reviewed client's IT expenses to assess and identify cost-effective services

As the Founder of SS Tech Services, LLC, I procured new clients to expand the clientele portfolio. Created disaster recovery programs and established strategic partnerships with data centers to fulfill disaster recovery needs. Advised clients on CCTV vendors and oversaw multiple CCTV installations' installation and ongoing support. ► Expanded customer base from 0 to 45 with annual gross revenue of $125K ► Orchestrated multiple trades to set up the IT infrastructure at a new 17,000.00 sq. ft. building to address client needs► Designed imaging servers for clients to expedite OS reloads from 5 hours to 1-hour billable time► Drafted a checklist for workstations and servers for first-time use based on client needs and software stacks► Migrated 60 desktops to a new OS in 2-days for the client to be go-live on a Monday