Shelby Trodden Email & Phone Number

Corpus Christi, TX, US

• Offered family crisis intervention to manage conflict and identify peaceful resolutions.
• Conducted intake interviews and completed comprehensive assessments to understand client needs and discover issues that affect treatment.
• Constructed comprehensive client treatment plans based off of assessment to establish goals and track progress.
• Identified and reported signs and symptoms of violence, abuse and neglect for immediate intervention and remediation.
• Maintained confidential records and documentation in database.
• Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.

• Supervised 12 team members and provided constructive feedback, resulting in higher morale and increased employee retention.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Monitored workflow to improve employee time management and increase productivity.
• Identified individual employee's unique work styles and adapted management methods.
• Established and oversaw performance targets for employees.

• Interviewed applicants and explained scope of different available benefits over the phone and in person.
• Reviewed applications for different aid programs and determined which qualification criteria for individuals. (Medicaid, TANF, and/or SNAP programs)
• Followed state and federal guidelines when reviewing applicant data to determine eligibility for economic assistance.
• Communicated with people from various cultures and backgrounds on application process.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Worked remotely from home, taking calls and performing client interviews

• Explained different types of loans pertaining to client situations.
• Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
• Monitored pipelines to track and log status of loans.
• Worked with underwriters to fix application problems and resolve issues.
• Fielded customer complaints and provided solutions.
• Oversaw scheduling of timely loan closing to satisfy home builder and borrower needs.

• Documented borrower's information in loan processing system and resolved any discrepancies.
• Coordinated with realtors and title companies to identify discrepancies and update different teams on processing progress.
• Scheduled meetings and appointments and maintained well-organized master calendar.
• Supported loan processing by compiling applicant documentation such as credit reports, employment verifications and financial history paperwork.
• Prepared professional business correspondence on behalf of loan officer to obtain information and facilitate processing steps.
• Liaised with clients to guide through loan closing process and skillfully handle any concerns.

Certificate In Web And Mobile Development, Computer Software Engineering

training to be a software engineer, learning HTML, CSS, JavaScript, Ruby, React. Also learning to use test-driven development, creative.

Human Development, Family Studies, And Related Services

Studied Human Services with a concentration in Child and Family Services, and a minor in organizational leadership.

Bachelor Of Science - Bs, International Business