Shelby Zook Email & Phone Number

Overland Park, Ks, Us

Overland Park, Kansas

• Onboarding employees and contingent workers to ensure they have the knowledge, skills, and abilities to meet customer expectations and enterprise goals. • Consult with learners and management to evaluate the impact of training programs. Respond to specific training requests.• Develop, maintain, and update training programs and materials to reflect updated systems or processes.• Provide feedback and conduct periodic retraining where quality or performance issues are noted or when process changes require training.• Deliver customized program training via classroom, virtual, eLearning, and hybrid learning methods. Administer practical exercises to evaluate trainee's comprehension. • Instrumental in the launches of 14+ programs and 200+ team members.• Works closely with various departments, Business Owners and SMEs to document procedures and related content, including the translation of business needs into user instructions and reference content.• Build and maintain effective partnerships with clients through needs assessments and discussions to proactively identify issues from both a competency and knowledge base.• Work collaboratively with internal clients and IT on system builds and other data points to assess needs, UAT test, coordinate, design, and develop interactive learning solutions through a variety of mediums in support of the overall strategy and goals of the business.• Play a key role in deploying and supporting strategic initiatives and enhancements from a learning perspective.• Use clear communication and cross-functional process management skills to ensure timely delivery of effective training that adds value in supporting the business goals and initiatives. • Solves complex problems; takes a new perspective using existing solutions. Provides solutions to difficult technical issues associated with specific projects.

Garden City, Missouri, United States

• Production agriculture company partial owner and founding member. • Manage labor needs and execution for day-to-day and long-term operational goals.

Belton, Missouri, United States

• Manage the circulation desk, answer phone calls and patron questions.• Assist with library programming and services.• Provide excellent customer service. • Identify, organize, and maintain library collection materials.

Kansas City, Missouri Area

• Managed routine associate situations.• Directed the work efforts and results of a team of associates.• Developed team goals and managed them for results.• Developed associates through coaching performance, completing performance reviews, goal setting, and development planning.

Kansas City, Missouri Area

• Subject Matter Expert in provider electronic health records including Ambulatory, Inpatient, Emergency, Surgical, and Specialty Cross-Venue providers. • Subject Matter Expert in laboratory EHR including Phlebotomy, Hematology, Blood Bank, Pathology, General Laboratory, and Microbiology.• Delivered client-facing learning activities.• Developed training materials across all solutions.• Built motivation and ability by delivering materials in person and virtually.• Provided reactive one-on-one support in person and virtually to all participants.• Identified and surface-processed workflow and technical questions to appropriate project team members or content owners.• Collected feedback from participants and shared with project leadership and content owners to improve content and delivery methods.• Facilitated bi-directional feedback between the content owners to improve content and delivery methods, efficiency of materials, facilitation methods, and adoption.• Maintained currency of content in accordance with approved sources.

Harrisonville, Missouri, United States

• Planned, advertised, and executed weekly story times with preschoolers.• Programmed monthly events for teens. • Facilitated book clubs. • Designed flyers for library events. • Maintained the young adult collection. • Organized a community career fair. • Provided technology and IT support.

Clinton, Missouri, United States

• Performed blood draws, collected specimens from patients aged infant to geriatric. • Ordered lab work, communicated with patients, filed patient information. • Maintained HIPAA privacy regulations. • Transported, labelled, and sorted specimens in the lab. • Adhered to laboratory protocols for each section of the hospital, including: ER, Med/Surg, ICU, Oncology, Outpatient Surgery, Labor & Delivery. • Collaborated with laboratory technicians, physicians, and caregivers.

Springfield, Missouri, United States

• Filed claims with insurance companies and Pharmacy Benefit Managers. • Communicated with prescribers and caregivers regarding retail pharmacy fulfillment. • Identified medications, filled prescriptions, assisted patients and pharmacists.