Sheldon Arsenault Email and Phone Number

In my role as Manager of Group Sales & Call Center at Pacific National Exhibition (PNE) in Vancouver, British Columbia, Canada, I successfully managed a multi million dollar sales portfolio annually and led a team of up to 5 call center agents. I implemented effective sales strategies to drive revenue growth and ensure customer satisfaction. This experience allowed me to develop strong leadership and communication skills while managing a diverse team.

Helped support ticket Sales and Service staff. Assisting in building and updating of events in Ticketmaster Archtics Software. Helped manage Salesforce CRM. Assisted in data management within E-Marketing tool. Provided systems training to new reps. Charged with the updating of multiple reports. Assisted Box Office Will Call as needed on game day.

Hired and trained staff of Sales Consultants to, along with myself, provide excellent customer service to existing fans while primarily focusing on growing the fan base through outbound phone calls and prospecting.

Fan Relationship Management Center - Ottawa 67s; OHL

Inbound call center agent. Licensed to sell auto and home insurance. Charged with giving accurate quotes and helping advise clients to bind the quote with the company.

6 Month Contract Position - Corporate Season Ticket Sales

6 Month Contract Position - Charged with coordinating the different needs for major National event including facilities, equipment and professional personnel.

6 Month Contract Position - Helped with the launch of the RCGA Network 2.0. Helped golfers and golf clubs alike with setup, troubleshooting and customer service in relation to the handicapping software.

Responsibilities included day to day business operations ranging from sales (tickets and corporate) to training, staffing and managing game day staff of 20+.