Sheldon Harrison Email & Phone Number

Nacogdoches, Tx, Us

> Database administration across several sever> Assists with managing projects and the project mgt cycle> New software implementation both cloud-based and on-site> Facilitate workflow while dealing with a number of client requests> Perceptive Content, Image Now implementation, upgrade, and deployment> Interact for Salesforce deployment and configuration> DocuWare deployment and configuration> DocuWare certified> Cognos deployment and configuration

> Assist with enterprise level OS and application patching> Server administration of both web and Windows.> Linux administration> Database administration across several sever and desktop OS> Worked extensively with enterprise email solution> Active directory administration> Assists with managing projects and the project mgt cycle> Troubleshoot both OS and server based application solutions> Assisted with training and development of other team members> New software implementation both cloud-based and on-site> Systems Adminstration> Ivanti patch deployment and Ivanti Endpoint Management> Physical PC/Mac repair and maintenance on a number of platforms> Programming/scripting using several languages> Facilitate workflow while dealing with a number of client requests> Resolve user issue via phone support and in person> Issue resolutions for a number of different university electronic devices> Perceptive Content and Time Clock Plus issue resolution and deployment> Provided time clock approvals for a number of employees> Monitored for facility violations using security cameras> Upheld security procedures and monitoring computers and equipment> Placed inventory orders for the department

Prepared reports using Oracle, SQL, and PL/SQL based programmingWeb-based programming using HTML and GrailsResolved several web/application based requests per dayResolved several report based request per day using SQLProvided dept. solutions through Banner, INB programmingGenerated reports through WebFOCUS Developer StudioProficient with using IntelliJ, Oracle SQL Developer, UC4 App Manager and other programming software tools.Currently working as programmer assigned to Financial Aid Department

Physical PC repair and maintenance on a number of platformsTelephone based tech-support of hardware and software issuesResolve networking problemsFacilitate workflow while dealing with hundreds of client requests

Physical PC/Mac repair and maintenance on a number of platformsTelephone based tech-support of hardware and software issuesResolve networking problemsFacilitate workflow while dealing with hundreds of client requestsRepair and issue resolution of a number of different university devices such as: network & desktop printers, projectors, elmo display devices, audio equipment, fax machines, and more

Taught MS software applications to 50+ youth and adultsProvided career training to 20+ professional and non-professionalsLead a rotating team of instructors and techniciansHardware, software, and workstation troubleshooting and installationApplication development

Lufkin, Tx

Dealt with perpetual, annual, and monthly inventory Worked with settlement processes and daily financial deposit systemIn charge of training, development, and scheduling of employees Monitored weekly commissions along with overage and shortagesWorked periodically as a part of the IT and Accounts Payable dept.Partially in charge of trouble shooting IT software and hardwareProjects: SQL, HTML, ASP, VISUAL BASIC.NET, ORACLE, and others

Navigation through computer assisted instruction in order to complete projectsAssembly of missile components for the government using calibration toolsData entry and working with various forms of computer softwareExtensive solder training

Performed telesales of Bell South products to current and new customersCompleted data entry on products, services, and customersProvided customer service for current and potential customersPerformed general office tasks

Master Of Business Administration - Mba, 3.8

Bachelors Of Science, Information Technology

Bachelor Of Science (Bs), Information Technology; Web Application Development, 3.75 (Magna Cum Laude)

Selected to National Dean’s List every semester and was nominated to the International Scholar Laureate Program. Gained a wealth.

B.B.A, Office Systems/Business; Computer Science And Management

Gained training in C, C++, Java, Cobol, and Assembly languages SKILLS/SPECIAL TRAINING/ACHIEVEMENTS Office Systems/Business Courses.